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Tiana JacksonTJ
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Tiana Jackson

@tianajackson

Creative support professional with strong customer service skills.

United States
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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive environment, with opportunities for professional growth and development.

I am a dedicated and creative support professional with a proven track record of increased responsibility in various roles. My experience spans from personal care assistance to front desk reception, where I have honed my skills in customer service, communication, and multitasking. I thrive in fast-paced environments and am always eager to learn new programs and processes that enhance my ability to support others.

Throughout my career, I have demonstrated a strong commitment to providing exceptional care and support to individuals, particularly in educational and healthcare settings. My role as a Personal Care Assistant involved assisting students with personal needs and behavior management, while my experience as a Patient Service Representative allowed me to develop strong organizational and interpersonal skills. I take pride in my ability to adapt to new situations and solve problems effectively, ensuring that the needs of those I support are met with compassion and professionalism.

Experience

Work history, roles, and key accomplishments

EC

Personal Care Assistant/Paraprofessional

Easter Seals (Cross Country)

Dec 2022 - Aug 2024 (1 year 8 months)

Assisted students with personal needs, including hygiene, repositioning, and transfers. Provided instructional support to students individually or in small groups, helping with assignments and remedial work.

KD

Front Desk Receptionist

Kidsmiles Dentist

Nov 2021 - Dec 2022 (1 year 1 month)

Managed front desk operations, including greeting guests and answering calls. Handled scheduling, cancellations, dental charting, and treatment planning for patients.

LC

Toddler Teacher/Paraprofessional Aide

Little Shepards Learning Center

Jun 2021 - Oct 2021 (4 months)

Planned and implemented daily educational and play activities for infants and toddlers. Supported student development and education, while also managing disruptive behaviors.

CL

Direct Care Worker

Caring Hearts Healthcare Services, LLC

Sep 2017 - Jul 2018 (10 months)

Assisted clients with daily living activities, including personal hygiene and meal preparation. Monitored client conditions, administered medication reminders, and maintained accurate care records.

WA

Maintenance Worker

Walmart

Jun 2016 - Mar 2017 (9 months)

Performed comprehensive cleaning of building floors, restrooms, and public areas. Adhered to OSHA safety standards to maintain a clean and safe work environment.

PC

Customer Service Associate/Cashier

Party City

Jan 2015 - Mar 2016 (1 year 2 months)

Processed customer payments using various methods and assisted with product inquiries. Collaborated with team members on cashier duties, product assistance, and store cleanliness.

CA

Caregiver

Caregiver

Jan 2012 - Dec 2015 (3 years 11 months)

Assisted clients with personal hygiene, medication administration, and daily living tasks. Managed household duties, including food shopping, meal preparation, and light housekeeping.

Education

Degrees, certifications, and relevant coursework

ES

Empire Beauty School

Cosmetology Program, Cosmetology

Completed a comprehensive cosmetology program, gaining expertise in various beauty techniques and practices. Developed skills in hair care, skincare, and nail services.

JS

John Bartram High School

High School Diploma, General Studies

Obtained a high school diploma, completing a diverse curriculum. Developed foundational knowledge and skills across various academic subjects.

Tech stack

Software and tools used professionally

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Tiana Jackson - Personal Care Assistant/Paraprofessional - Easter Seals (Cross Country) | Himalayas