Looking for a job

Nidhi Yadav

@nidhiyadav1

India

Message

What I'm looking for

I’m looking for a B2B SaaS role where I can own Account Management program delivery and customer success end-to-end—driving onboarding, renewals, zero-SLA delivery, and measurable NRR growth through QBRs—preferably Open to Remote / JAPAC / ANZ / SEA / India.

Strategic Account Management and Program Manager Enterprise Leader with 5+ years of experience driving end-to-end B2B SaaS program delivery, multi-account portfolio management, and revenue growth across JAPAC, ANZ, SEA and INDIA. Proven track record of partnering with enterprise leadership to align scope, resources, processes, and delivery for clients — while consistently identifying whitespace to drive upsell and cross-sell opportunities within existing accounts.

Expertise in program governance, account portfolio management, expansion planning, and building scalable operating processes that improve delivery consistency while growing account value over time. Passionate about turning enterprise accounts into long-term growth engines through structured QBRs, data-driven account reviews, and strong stakeholder partnerships.

Core Expertise:

- Program & Project Delivery
- Enterprise Account Management
- Account Portfolio Management
- Upselling & Cross-selling
- Net Revenue Retention (NRR)
- Account Growth & Expansion Planning
- SLA & Governance Management
- Stakeholder Alignment
- Risk & Escalation Management
- Renewal & Retention Strategy
- QBR Facilitation
- SOP & Process Development
- Cross-Functional Team Leadership
- Operational Excellence

Tools: Salesforce | JIRA | Asana | MS Project | HubSpot | Airtable | Notion | Trello | ClickUp

Career Highlights
🏆 Managed a portfolio of 5-8 concurrent enterprise accounts worth $20-70K each, maintaining zero SLA breaches over a 2-year tenure
📈 Identified upsell and cross-sell opportunities by mapping whitespace during QBRs, contributing to expanded account scope and improved retention
📚 Built structured SOPs and training modules that reduced client onboarding time by 30%, adopted across the delivery team
🔄 Transformed delivery operations through standardised documentation and centralised tracking, cutting project turnaround time by 25%
🌟 Led a 30-hour blockchain hackathon program for 500 people on-ground, coordinating 5 cross-functional teams with zero critical escalations

Experience

Work history, roles, and key accomplishments

Program Manager

Hack2skill

Sep 2025 - Dec 2025 (3 months)

Delivered end-to-end execution of 2 global enterprise hackathons (Cardano, Samsung), managing logistics, mentor alignment, onboarding, and live operations with zero critical escalations. Served as SPOC across the client lifecycle and produced post-event analytics to support renewal and upsell discussions.

Program Management Stakeholder Management Escalations CRM Management

Senior Account Manager

Popup Media Production

Jun 2025 - Sep 2025 (3 months)

Managed digital marketing accounts end-to-end by building data-driven customer success strategies aligned to client business objectives. Delivered KPI-based performance reporting and executive presentations while mentoring junior team members through monthly training.

customer success strategy Key Account Management KPI Tracking Account Health Monitoring Executive Reporting Stakeholder Management Mentoring

Project Delivery Manager

KKBC

Aug 2023 - Aug 2025 (2 years)

Managed 5–8 concurrent enterprise accounts and oversaw $20–70K campaign programs for Red Hat, Zscaler, CrowdStrike, Quest, Workday, and Infobip across APAC/ANZ markets. Reduced client onboarding time by 30% by implementing SOPs and training, and maintained zero critical SLA breaches over 2 years while driving QBR-based optimization and expansion opportunities.

Enterprise Account Management SOP Development SLA Management Escalation Management QBR Facilitation

Client Servicing Lead

SoukMedia LLC

Jan 2021 - Jul 2023 (2 years 6 months)

Managed 4–6 concurrent B2B campaign projects (webinars, lead generation, brand awareness) for enterprise clients including AWS, IBM, Wipro, Freshworks, and Darwinbox, delivering within scope and timeline. Reduced average turnaround time by 25% using standardized briefing templates and centralized task tracking, and owned escalations from triage to SLA resolution to maintain retention and CSAT.

Project Tracking Escalation Management SLA Process Standardization

Digital Marketing Executive

Naks Creators

Jul 2021 - Dec 2021 (5 months)

Executed content and creative strategy campaigns based on client briefs, timelines, and KPI targets while supporting account managers to maintain client satisfaction. Drove day-to-day campaign execution aligned to delivery schedules and performance objectives.

Campaign Execution Content Strategy KPIs Performance Alignment

Marketing Intern

BrandBerry Marcom Pvt. Ltd.

Jun 2020 - Dec 2020 (6 months)

Supported client acquisition campaigns and customer feedback initiatives, contributing to B2B client servicing and campaign coordination activities. Built foundational experience in coordinating deliverables and tracking campaign inputs.

Client Acquisition Support Campaign Coordination Marketing Operations Support