Ashima Garg

I am a customer-facing SaaS professional with 7+ years of experience managing enterprise accounts across their full lifecycle, from onboarding through renewal and expansion. My career has been built around one core skill: owning complex, multi-stakeholder relationships and making sure they stay healthy, adopt the product deeply, and renew year after year.

At Cvent, I currently manage a portfolio of 50+ enterprise accounts as a trusted advisor to VP and Director-level stakeholders. Over my tenure, I've maintained a 98%+ retention rate, with only one non-renewal across the entire portfolio. I lead executive business reviews to demonstrate ROI, surface risks before they become churn, and align stakeholders on renewal and expansion priorities. I also partner closely with Account Managers to identify upsell opportunities, and I lead onboarding and enablement programs for 30+ enterprise accounts a year so that adoption becomes routine rather than a one-time push.

On the delivery side, I've led high-visibility, multi-stakeholder projects, coordinating cross-functionally across Sales, Product, Integrations, and Support to hit tight timelines, remove blockers, and resolve escalations. I've delivered 30+ enterprise-scale projects annually, supporting audiences from 500 to over 10,000 people, while consistently protecting customer experience under pressure. I've also driven process improvements that measurably reduced errors and improved delivery efficiency, and I built AI-powered internal workflows (using Glean) that gave a 20+ person team faster access to product knowledge, cutting research time significantly.

Before this, I spent time in customer service leadership, managing teams and improving retention and satisfaction metrics, which gave me a strong foundation in understanding what customers actually need before they ask for it.

I'm exploring roles in Customer Success, Account Management, and Project/Program Management because these are really three lenses on the same underlying strength: I'm at my best when I own an enterprise relationship end-to-end, balancing what the customer needs, what the business wants to protect or grow, and what internal teams need to execute. I'm particularly interested in fast-growing, remote-first SaaS companies where I can operate strategically, not just operationally, and where retention, adoption, and expansion are treated as core business metrics rather than support functions.