Jignesh Karetha
@jigneshkaretha
Account and program management professional delivering data-led insights to grow marketplace revenue and partner performance.
What I'm looking for
I’m an account and program management professional with 7+ years of experience managing ₹50Cr+ portfolios across marketplaces. I’m strong in client management, analytics, and solving business problems through data-led insights, with a focus on stakeholder engagement and cross-functional execution.
In my recent roles, I improved category performance by 18% by tracking sales, margin, availability, and SLA metrics, and I reduced issue resolution time by 2+ hours through tighter coordination across supply chain and store operations. At Amazon, I owned growth and P&L for a ₹50Cr+ portfolio across 120+ partners and 16K+ SKUs, building SQL-driven analytics and performance dashboards to influence partner actions and reducing manual effort by 200+ staff hours per month through process automation. I’ve also improved profitability and execution in operations by reducing product return rates by 27%, cutting shipment rejection rates by 64%, and increasing incremental monthly traffic by 180K+ through better product content and SEO—while using SQL-driven performance analysis to increase advertising solutions participation by 19% and reduce Lost Buy Box rate by 75%.
Experience
Work history, roles, and key accomplishments
Category Operations Lead
Primark
Apr 2023 - Jan 2026 (2 years 9 months)
Managed category performance for Home & Lifestyle by aligning demand insights, inventory planning, and cross-functional retail operations. Improved category performance by 18% through data-driven tracking across sales, margin, availability, and SLA metrics, and reduced category issue resolution time by 2+ hours.
Associate Account Manager
Amazon
Feb 2019 - Aug 2022 (3 years 6 months)
Owned growth, P&L, and partner performance for a ₹50Cr+ marketplace portfolio, driving joint business planning and cross-functional execution. Built SQL-driven performance dashboards to influence partner actions and reduced manual effort by 200+ staff hours per month through automation and scalable program frameworks.
Sr. Operations Executive
Flipkart
Aug 2017 - Feb 2019 (1 year 6 months)
Supported category operations and partner performance initiatives across electronics by identifying and resolving execution gaps during sale events. Improved category profitability by reducing product return rates by 27% and increased incremental monthly traffic by 180K+ through SEO and content optimization.
Education
Degrees, certifications, and relevant coursework
Kingston University
Master of Business Administration (MBA), Business Administration
Completed a Master of Business Administration (MBA) at Kingston University.
Visvesvaraya Technological University
Bachelor of Engineering (B.E.), Engineering
Completed a Bachelor of Engineering (B.E.) at Visvesvaraya Technological University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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