Open to opportunities

Ria Singh

@riasingh

Message

I drive SaaS retention and ARR growth through strategic partnerships and customer success.

India

Message

What I'm looking for

I’m looking for a SaaS role where I own enterprise accounts end-to-end—driving renewals, expansion, and product adoption—while partnering with Product, Sales, and Engineering to build durable relationships and scalable partner programs.

I’m a Strategic Account Manager and Customer Success professional with 5 years of experience managing $1M enterprise SaaS portfolios across Email Infrastructure, Martech, and HRTech. I specialize in enterprise account management, executive stakeholder management, and structured account planning to consistently protect retention and fuel expansion.

In my recent roles, I’ve led QBRs and partnered cross-functionally with Product, Engineering, Sales, Marketing, and Operations to improve customer adoption and launch partner-specific enhancements. I’ve driven upselling and cross-selling of premium solutions, including Email Backup and AI-powered features, while managing escalations and negotiating solutions to strengthen long-term partnerships.

Earlier, I improved customer retention to 90% and generated over $400K in expansion revenue through renewals and increased product adoption. I also led and mentored a team of 7 customer success professionals and increased sales by 15% through strategic business development and relationship management.

Experience

Work history, roles, and key accomplishments

Strategic Account Manager

Titan

Jun 2025 - Apr 2026 (10 months)

Managed a $1M ARR portfolio of enterprise SaaS partners, driving account growth, renewals, and long-term customer retention. Led QBRs and executive stakeholder discussions, and increased product adoption through upselling and cross-selling of premium email solutions.

Enterprise Account Management Customer Success Strategic Partnerships Renewals Upselling Cross Selling QBRs Partner Enablement Revenue Growth Product Adoption Escalation Management Contract Negotiation Partner Management

Account Manager

WebEngage

Jan 2024 - Jun 2025 (1 year 5 months)

Managed a $1M ARR enterprise SaaS portfolio across 30 enterprise and mid-market customers. Generated $35K in quarterly expansion revenue via renewals, upselling, cross-selling, and Professional Services proposals, and handled renewals and commercial/pricing discussions to maintain retention.

Enterprise Account Management Customer Success Renewals Upselling Cross Selling QBRs Contract Negotiation Pricing Revenue Expansion Professional Services Product Collaboration CRM Analytics

Customer Success Manager

Auzmor

Jun 2022 - Dec 2023 (1 year 6 months)

Improved customer retention to 90% through proactive customer success planning and executive stakeholder management. Generated over $400K in expansion revenue through renewals, upselling, and increased product adoption, and conducted onboarding, training, and business reviews.

Customer Success Renewals Upselling Product Adoption Stakeholder Management Onboarding Training Customer Retention Product Feedback Cross Functional Collaboration

Assistant Manager - Customer Success

UniAcco

Jul 2020 - Apr 2022 (1 year 9 months)

Led and mentored a team of 7 customer success professionals, improving performance and service delivery. Increased sales by 15% through strategic business development, implemented CRM processes to streamline sales operations and reporting, and managed relationships with international customers.

Customer Success Team Leadership Sales Growth Business Development Relationship Management CRM Operations Reporting Cross Functional Collaboration