Augustine Iloba
@augustineiloba
Dedicated customer care representative with over 3 years of experience.
NigeriaWhat I'm looking for
I am a dedicated and results-oriented Customer Care Representative with over three years of experience in providing exceptional customer service. My expertise lies in managing customer inquiries, resolving complaints, and ensuring client satisfaction. I possess strong communication, problem-solving, and conflict resolution skills, which have enabled me to maintain positive customer relationships and deliver top-tier service in fast-paced environments.
Throughout my career, I have managed a high volume of inbound and outbound customer calls, utilizing CRM software to log interactions and track issues through resolution. I take pride in achieving an 85% customer satisfaction rate by consistently meeting or exceeding service goals. Additionally, I have assisted in training and mentoring new hires, ensuring that our team maintains high-quality customer service standards.
Experience
Work history, roles, and key accomplishments
AGCustomer Care Representative
Allied Health Global
Jan 2019 - Jan 2024 (5 years)
Managed a high volume of inbound and outbound customer calls, addressing inquiries, resolving complaints, and providing product information. Utilized CRM software to log interactions and maintain customer satisfaction through prompt solutions. Assisted in training new hires and achieved an 85% customer satisfaction rate.
Customer Service/Sales Representative
Phillips Pharmaceuticals
Feb 2015 - Jul 2018 (3 years 5 months)
Handled customer inquiries across multiple channels, processed returns and exchanges, and worked with the sales team to promote services, increasing upsell revenue by 80%. Resolved escalated issues while maintaining professionalism and compliance with company procedures.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nigeria Nsukka
Master of Science, Public Health
2019 -
Currently pursuing a Master of Science in Public Health, focusing on various aspects of public health, including epidemiology, health policy, and community health.
MNMadonna University Nigeria
Bachelor of Science, Medical Physiology
2011 - 2015
Completed a Bachelor of Science in Medical Physiology, studying the functions and mechanisms of the human body, with a focus on health and disease.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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