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DAMILOLA AJIBADE

@damilolaajibade

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Aspiring product manager with a strong foundation in cross-functional collaboration, user-centered.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative work environment.

spearheaded the entire lifecycle of a product ideation to its implementation within a month bootcamp. Mentored team members,setting standards for fostering a collaborative and productive team culture. coordinated closely with product designers,backend and frontend developers, mobile app developers and techical writers as well stakeholders to define,prioritize and successfully launch features align with business objectives.

Experience

Work history, roles, and key accomplishments

Current

Bancassurance / Customer Support Officer

Current

Cornerstone Insurance Plc

Mar 2019 - Present (6 years 5 months)

Achieved 120% of monthly sales targets by cross-selling insurance products and increased customer retention by 30% through detailed assessments. Facilitated claims processing for over 200 policyholders, reducing resolution time by 20%. Collaborated with teams to optimize service delivery and managed end-to-end policy administration.

Customer Relationship Management (CRM)Customer Retention Service Delivery Conflict Resolution Team Collaboration Problem Solving

PRODUCT MANAGER

TECHCRUSH

Mar 2025 - Jun 2025 (3 months)

As the lead product manager during the bootcamp for a team of 25members. I was able to coordinate closely with product managers, product designers, backend developers, Frontend developers, mobile app developers as well as technical writers and stakeholders to define, prioritize and successfully launch features of a travel planning app designed to assist users pack smarter and travel efficiently.

Research Methodologies Prototypes Design API Testing Communication Skills

Field Sales Representative

Smile Communication Limited

Jun 2018 - Nov 2018 (5 months)

Exceeded sales targets by 25% through strategic prospecting and increased customer acquisition by 40% with targeted outreach. Achieved a 90% client satisfaction score by resolving service issues and providing product training, while promoting advanced communication products.

Sales Strategy Customer Acquisition Client Relationship Management Product Knowledge Customer Feedback Analysis Communication Problem Solving

Customer Care Representative

Ison Bpo International Limited / Mtn process Nigeria

Oct 2015 - Jun 2018 (2 years 8 months)

Resolved 95% of inquiries on first contact using CRM tools and improved client retention by 20% through proactive engagement. Achieved a 98% service delivery rating and managed multichannel communication platforms to ensure a consistent customer experience.

Customer Relationship Management (CRM)Conflict Resolution Service Delivery Problem Solving Team Collaboration Communication