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DAMILOLA AJIBADE

@damilolaajibade

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Highly skilled Customer Support Representative with 5+ years experience.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative work environment.

I am a dedicated Customer Support Representative with over five years of experience in delivering exceptional service across various platforms. My expertise lies in utilizing CRM systems to enhance customer satisfaction and retention, ensuring that every client interaction is positive and productive. I pride myself on my strong communication skills and problem-solving abilities, which have consistently allowed me to exceed performance goals.

Throughout my career, I have achieved significant milestones, including a 120% success rate in monthly sales targets at Cornerstone Insurance Plc and a 90% client satisfaction score at Smile Communication Limited. My proactive approach to client engagement and my ability to resolve complex inquiries have not only improved customer retention rates but have also fostered lasting relationships. I am committed to optimizing support processes and enhancing the overall customer experience in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Bancassurance / Customer Support Officer

Current

Cornerstone Insurance Plc

Mar 2019 - Present (6 years 3 months)

Achieved 120% of monthly sales targets by cross-selling insurance products and increased customer retention by 30% through detailed assessments. Facilitated claims processing for over 200 policyholders, reducing resolution time by 20%. Collaborated with teams to optimize service delivery and managed end-to-end policy administration.

Customer Relationship Management (CRM)Customer Retention Service Delivery Conflict Resolution Team Collaboration Problem Solving

Field Sales Representative

Smile Communication Limited

Jun 2018 - Nov 2018 (5 months)

Exceeded sales targets by 25% through strategic prospecting and increased customer acquisition by 40% with targeted outreach. Achieved a 90% client satisfaction score by resolving service issues and providing product training, while promoting advanced communication products.

Sales Strategy Customer Acquisition Client Relationship Management Product Knowledge Customer Feedback Analysis Communication Problem Solving

Customer Care Representative

Ison Bpo International Limited / Mtn process Nigeria

Oct 2015 - Jun 2018 (2 years 8 months)

Resolved 95% of inquiries on first contact using CRM tools and improved client retention by 20% through proactive engagement. Achieved a 98% service delivery rating and managed multichannel communication platforms to ensure a consistent customer experience.

Customer Relationship Management (CRM)Conflict Resolution Service Delivery Problem Solving Team Collaboration Communication