Lilian Onunkwo

I am a dedicated and empathetic Customer Service Representative with over 10 years of experience providing top-notch support to customers via phone, email, and chat. My proven track record includes resolving customer complaints, improving customer satisfaction, and fostering loyalty. I thrive in fast-paced environments and am committed to delivering exceptional service.

Throughout my career, I have worked with various organizations, including Premier Producers Group and Cast Capital LLC, where I utilized CRM software to manage customer interactions and track sales. My efforts have consistently led to improved customer satisfaction ratings and successful lead qualification. I am passionate about understanding customer needs and proactively addressing concerns to enhance their overall experience.

In addition to my professional experience, I have developed personal projects aimed at improving customer service delivery. I created a customer feedback survey to identify common pain points and areas for improvement, demonstrating my commitment to continuous improvement in service quality. I am excited to bring my skills and experience to a new opportunity where I can contribute to a team focused on customer satisfaction.