Joyce Stone

Managed customer accounts to drive technology adoption, leading to contract conversions and high opt-in rates. Developed success plans for customers and collaborated with cross-functional teams to achieve customer goals.

Developed strategic plans to manage and grow accounts, building relationships with healthcare providers to ensure resource education. Responsible for meeting referral volume expectations.

Increased branch productivity through employee training and effective budgeting. Managed daily operations and ensured compliance with policies.

Managed accounts and built relationships with healthcare providers to generate patient referrals for various services, increasing census for senior living communities.

Increased patient census by over 60% through marketing efforts and recruitment of liaisons. Developed training materials and facilitated communication with customers.

Oversaw recruitment and training of sales managers for multiple communities, increasing census and stabilizing retention through effective marketing strategies.

Developed strategic plans to manage accounts and build relationships with healthcare providers, ensuring education and resources for hospice services.

Increased census to over 98% by working closely with senior communities and the sales team to achieve sales goals through lead generation and outreach.

Completed a Master's degree in Psychology with a focus on Leadership and Development, enhancing skills in psychological principles and their application in leadership roles.

Earned a Bachelor's degree in Psychology, gaining foundational knowledge in psychological theories and practices, preparing for a career in various psychological fields.