Sarah Piazza

Manage high-value accounts generating over $250k annually, reduce churn through care navigation and proactive data-driven recommendations, and develop end-to-end training and onboarding documentation that shortens ramp time.

Contributed to development and QA of an LLM-powered nursing tool for patient care, providing product feedback for human-in-the-loop escalation and supporting large SaaS contract deployments.

Built clinical operations including onboarding flows, SOPs, and communication guidelines; coordinated multidisciplinary care and served as the main contact for a large hospital system to streamline referrals.

Provided remote and in-person nursing care including triage, assessments, and case management, proactively reducing unnecessary utilization through coordinated team interventions.

Partnered with product and engineering to develop a nurse-recruitment app, improved recruitment rates for major accounts, and led the team to reduce churn and increase feature impact.

Delivered perioperative and surgical nursing care across Yale, Columbia-NYP, Mt. Sinai, Boston Children’s, and Vanderbilt, ensuring patient safety, compliance, and mentoring colleagues across multiple facilities.

Completed a Bachelor of Arts in French with coursework in language and cultural studies.

Completed a Bachelor of Science in Nursing with clinical preparation for professional nursing practice.