Leribeth Inoa
@leribethinoa
Client Success and business operations leader improving care transitions, efficiency, and patient outcomes across healthcare systems.
United StatesWhat I'm looking for
I’m a healthcare business operations and client success professional with 10+ years of experience driving process optimization, program execution, and cross-functional alignment in complex care environments. I focus on making workflows simpler, faster, and more measurable—so operational gains translate directly to better patient outcomes.
In my current role, I lead execution and optimization of patient referral and care transition workflows across 40+ SNF accounts, improving referral efficiency by 25%, reducing service delays by 20%, and boosting patient throughput by 30%. I also analyze referral and operational data to find gaps, streamline handoffs, maintain HIPAA-ready documentation, and keep partner satisfaction strong.
I’ve scaled programs and managed teams as a Business Operations Specialist in Population Health, including supervising 30+ Case Managers and redesigning workflows to reduce rehospitalizations and ER visits by 35%. I enjoy building alignment and driving adoption—using tools like Forcura and CarePort—and I’m currently pursuing an MBA focused on strategic leadership and operational excellence.
Experience
Work history, roles, and key accomplishments
Client Success Manager
VNS Health
Nov 2023 - Present (2 years 6 months)
Led execution and optimization of patient referral and care transition workflows across 40+ SNF accounts, increasing referral efficiency by 25% and improving patient throughput. Streamlined handoffs and provider education, reducing service delays by 20% and transition errors while improving partner satisfaction to 95%.
Project Manager
Lightning ATC
Nov 2021 - Present (4 years 6 months)
Coordinated cross-functional Agile delivery of The Lightning Hub Store website, improving team velocity by 20% and supporting on-time completion. Implemented Asana and centralized project updates to reduce project duration by 15% and miscommunications by 30%.
Business Operations Specialist
VNS Health
Jul 2018 - Oct 2021 (3 years 3 months)
Executed large-scale care transition programs that improved discharge efficiency and reduced delays by 20%. Managed 30+ case managers and 200+ daily cases, improving team turnaround time by 18% and contributing to a 35% reduction in rehospitalizations and ER visits.
Intake Specialist
VNS Health
Jan 2016 - Jul 2018 (2 years 6 months)
Maintained 99% accuracy in referral data entry using EMR systems and reduced insurance authorization times by 20% through collaboration with Patient Revenue Cycle. Handled 50+ high-volume intake calls daily, achieving a 95% satisfaction rating and improving referral conversion rate by 20% through standardized discharge handoff protocols.
Executive Assistant Coordinator
Ricoh USA, Inc.
Oct 2012 - Dec 2015 (3 years 2 months)
Served as liaison between 4 executives and 40+ staff, streamlining communication and improving project execution speed by 15%. Coordinated 10+ projects on time and under budget, designed SOPs to digitize administrative workflows, and reduced overspending by 10% while improving operational efficiency by 20%.
Education
Degrees, certifications, and relevant coursework
Berkeley College
Master of Business Administration (MBA), Business Administration
Pursuing a Master of Business Administration (MBA) with a focus on strategic leadership and operational excellence, expected July 2026.
Berkeley College
Bachelor of Business Administration, Health Management
Earned a Bachelor of Business Administration in Health Management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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