A company that promotes and nurtures teamwork, establishing strong connections, and prioritizes customer satisfaction.
Shaena Francis
@shaenafrancis
I am a results-driven and passionate Director with 15+ years of experience in healthcare operations.
United StatesWhat I'm looking for
Results-driven and passionate Director with 15+ years of experience in collaborating with cross-functional teams, ensuring compliance, and implementing process improvements. Highly skilled at managing daily operations, monitoring key performance indicators, and improving efficiency and productivity.
Experience
Director of Patient Experience
Talkiatry
Nov 2021 - Present (2 years 6 months)
• Develop and curate optimal patient experience by analyzing behavioral changes and ingenuity successfully achieving organizational cultural transformation
• Curate and implement employee upskilling program by collaborating with cross-functional leaders and implementing scalable, tech-enabled processes increasing skills and overall quality of work
• Analyze data and develop a plan of action for im
Assistant Program Director
Center for Urban Community Services
Oct 2014 - Aug 2017 (2 years 10 months)
• Demonstrated strong program management skills and leadership in the execution of healthcare services for homeless and previously homeless individuals in alignment with government regulations and industry best practices
• Employed strong quality assurance abilities in overseeing facility maintenance and compliance through internal audits to guarantee full compliance with city, state, and federal
General Manager/Practice Administrator
Schweiger Dermatology Group
Sep 2017 - Oct 2021 (4 years 1 month)
• Monitored office P&L statements to analyze the office’s financial status and facilitate strategic operational choices
• Established and oversaw organizational principles, regulations, and protocols to achieve and surpass office objectives of meeting or surpassing projected EBITDA
• Transformed an underperforming office
• Ensured compliance with federal, state, and local regulatory bodies.
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