Shaena Francis

• Develop and curate optimal patient experience by analyzing behavioral changes and ingenuity successfully achieving organizational cultural transformation
• Curate and implement employee upskilling program by collaborating with cross-functional leaders and implementing scalable, tech-enabled processes increasing skills and overall quality of work
• Analyze data and develop a plan of action for im

• Monitored office P&L statements to analyze the office’s financial status and facilitate strategic operational choices
• Established and oversaw organizational principles, regulations, and protocols to achieve and surpass office objectives of meeting or surpassing projected EBITDA
• Transformed an underperforming office
• Ensured compliance with federal, state, and local regulatory bodies.

• Demonstrated strong program management skills and leadership in the execution of healthcare services for homeless and previously homeless individuals in alignment with government regulations and industry best practices
• Employed strong quality assurance abilities in overseeing facility maintenance and compliance through internal audits to guarantee full compliance with city, state, and federal