Rebecca Gillett

Oversee PMO, Deployment Engineering, and Director of Solutions, providing guidance and support in problem-solving, decision-making, and professional development. Lead select major deployments, including crafting and driving project plans, leading client kickoffs, and managing client expectations.

Managed, led, and provided guidance to eight Senior and Junior Project Managers, coaching them on soft skills and client skills through professional development. Monitored the portfolio of projects in flight to ensure they remained on track, met deadlines, and developed according to plan.

Prioritized tasks and projects, identifying and resolving problems in the client implementation lifecycle, and supported product implementations. Developed client-facing requirements that created accountability for AR and Operations, facilitating requirements gathering and owning interdepartmental training/rollout to 67 leaders.

Acted as the Subject Matter Expert for all Health Navigation and client requirements, providing expertise to clients, client teams, and shared services on plan provisions and ongoing processing concepts. Drove implementation of new clients, especially large and jumbo accounts, independently leading large-scale projects spanning multiple internal and external teams.

Oversaw a portfolio of mid-market clients ranging from 5,000 to 15,000 lives, implementing new business from pipeline through launch and maintaining book of business. Developed activation plans to achieve strong engagement and ROI, identifying opportunities to expand revenue through upsell and ensuring retention.

Oversaw a book of business of 30 corporate clients representing approximately 25,000 lives, and managed a team of 4 consultants who collectively oversaw 200,000 lives and $1 million in revenue. Analyzed claims data for quality-of-care patterns and market trends for cost comparison and price transparency.

Obtained certification as a Phlebotomy Technician through MET Services. Developed expertise in venipuncture techniques and blood collection procedures.

Activities and societies: Participant Dancer and Team Captain for University of Wisconsin Dance Marathon, managing and leading 35 teammates and successfully fundraising over $9,000. Served as Career and Personal Development Cabinet Director for Chi Omega Sorority/Fraternity, orchestrating health education and awareness workshops.

Completed a joint degree in Science, Medicine, & Technology and History, with a minor in Leadership. Gained a comprehensive understanding of scientific principles, historical contexts, and leadership strategies.