Open to opportunities

Greg User

@greguser2

Message

Healthcare director driving revenue growth and operational efficiency across client portfolios.

United States

Message

What I'm looking for

I seek senior roles where I can drive client-facing growth, optimize operations through automation and analytics, and lead teams to deliver measurable financial and quality outcomes.

I am a seasoned healthcare leader with 15 years of progressive experience delivering strategic client management and operational improvements across health systems and payers.

At Optum I manage a portfolio of 9–15 healthcare clients, driving $10–$20M in annual revenue and achieving a 65% increase in annual revenue through upsells and new account acquisition.

My background includes leading remote teams of 15–30, implementing automation to improve efficiency, overseeing coding operations to reduce costs, and negotiating contracts and performance guarantees with executive stakeholders.

I hold an M.B.A. in Healthcare Administration and a B.S. in Community Health, and I bring a collaborative, data-informed approach to solving complex clinical and operational challenges.

Experience

Work history, roles, and key accomplishments

Current

Director of Client Management

Current

Optum

May 2022 - Present (3 years 5 months)

Manage a portfolio of 9–15 healthcare clients generating $10–$20M in annual revenue; drove a 65% upsell increase and acquired new accounts through strategic relationship management and value-based presentations.

Client Management Revenue Growth Contract Negotiation Stakeholder Engagement Healthcare Analytics Strategic Selling

Clinical Quality Manager

Optum

Mar 2021 - May 2022 (1 year 2 months)

Oversaw daily operations of a 30-person coding team focused on Fraud, Waste, Abuse and Error, improving process efficiency and delivering measurable cost savings while exceeding business performance metrics.

Team Leadership Process Improvement Data Analysis Performance Metrics

Client Services Team Lead

Optum

Jan 2019 - Feb 2021 (2 years 1 month)

Led a remote team of 15 achieving monthly revenue >$2.5M, implemented automation to streamline recurring processes, and coordinated weekly service implementations with internal teams and C-suite clients.

Team Leadership Remote Management Process Automation Revenue Management

Client Account Specialist

Optum

Oct 2017 - Jan 2019 (1 year 3 months)

Managed high-volume client relationships exceeding monthly budgets of $400K across product lines, delivered strategic insights on cost savings and industry trends to improve client engagement and satisfaction.

Account Management Financial Analysis Cross Functional Collaboration

Regional Account Manager

Optum

Jul 2015 - Oct 2017 (2 years 3 months)

Investigated and resolved hospital overpayment issues, conducted system research and implemented plans that improved operational efficiency and strengthened partnerships with hospital leadership.

Account Management Process Improvement Research

Health Administration Intern

Advocate Health Care

Mar 2010 - Jul 2015 (5 years 4 months)

Monitored health and safety for 20+ patients daily as a CNA and intern, documented vitals and behavior, and collaborated with nurses and physicians on patient care plans to support care coordination.

Patient Care Care Coordination Documentation Communication Clinical Support