Kate Frederick

I’m a client-focused healthcare account management professional with 5+ years of experience managing complex client relationships across multi-state territories. I’m trusted to lead consultative engagements that improve satisfaction, retention, and long-term partnership value.

In my current role, I manage 15–25+ healthcare staffing and MSP accounts, supporting 80–120+ active healthcare assignments. I maintain 95%+ client retention by using proactive communication and strategic problem-solving, and I drive account value expansion with data-driven client engagement.

I’m KPI-driven and operations-minded—leading client business reviews on service levels, fill rates, and customer satisfaction metrics. I’ve improved fill rates by 10–15% through territory coordination, recruiting alignment, and strategic account planning, while partnering cross-functionally with recruiting, operations, leadership, and support teams.

Previously, I managed 20+ healthcare staffing accounts and achieved Top 5 Client Manager nationwide recognition and Top Performer of the Year (2022). I maintained 98% client retention while improving fill rates by 15%+ through relationship-driven account management and consistent, responsive stakeholder support.