Open to opportunities

nicole hamman

@nicolehamman

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Executive Virtual Assistant skilled in customer support, travel coordination, and organized operations.

Nigeria

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What I'm looking for

I’m looking for a role where I can support executives with scheduling, email/inbox management, and reliable customer care—while owning travel coordination and research tasks with accuracy, efficiency, and a calm, problem-solving mindset.

I’m a detail-oriented Administrative and Customer Support professional with proven experience in executive assistance, customer service, and internet research. I’m highly adaptable, cross-culturally communicative, and fluent in English and French, consistently delivering accurate documentation, organized scheduling, and responsive support.

I’ve supported 500+ clients with flight searches, itinerary planning, fare comparisons, and follow-up communication, while also managing inboxes and scheduling through tools like Google Workspace. Alongside customer-facing work, I bring strong administration—from coordinating tasks and deadlines to handling records and improving satisfaction rates through empathy and reliability.

Experience

Work history, roles, and key accomplishments

English & Literature Teacher

Brilliant Montessori School

Jan 2015 - Jan 2025 (10 years)

Taught English and literature to 100+ students, tailoring lessons to varied levels and improving engagement and performance. Managed lesson planning, grading, and reporting while addressing student and parent concerns to maintain strong trust.

Lesson planning Student Assessment Grading Classroom Management Cross Cultural Communication Time Management

Receptionist Administrator

Groupe Azzuri Frozen Foods

Jan 2019 - Jan 2021 (2 years)

Processed and monitored 50+ daily orders, coordinating with logistics to achieve 98% prompt delivery. Maintained customer and inventory records, reducing administrative errors by 15%, and resolved client issues as first point of contact.

Order Processing Logistics Coordination Customer Service Inventory Management Data Entry Record keeping Email Chat Support Team Collaboration

Personal Assistant

Celatic & Rodycom

Jan 2018 - Jan 2019 (1 year)

Handled 40+ client and vendor inquiries weekly, building professional relationships. Tracked tasks and deadlines to improve completion by 20% and streamlined daily admin workflows such as email, filing, and scheduling.

Scheduling Administrative Support Email & Filing Project Coordination Communication Time Management

Independent Travel Manager

ASAPTickets / Dreamport

Jan 2026 - Present (5 months)

Assisted 500+ clients with flight searches, itinerary planning, and fare comparisons, delivering personalized travel solutions. Followed up via phone and email and generated accurate travel quotations based on customer schedules and budgets.

Customer Service Phone Support itinerary planning CRM Systems Email Support Google Workspace