Open to opportunities

Grace Ugwu

@graceugwu

Executive Assistant helping founders and senior leaders stay organized, focus and ahead through proactive support, precise execution, and smart syste

Nigeria

Message

What I'm looking for

I’m seeking a full-time remote role where i can support executives and high performing teams through executive administration, travel management, customer support, research, and workflow optimization. I’m looking for a role where i can take ownership, anticipate needs, solve problems proactively, and create systems that improve productivity and keep priorities moving.

I’m a results-driven Executive Assistant with 5+ years of experience supporting executives, founders, and fast-paced teams in remote environments. I specialize in executive support, calendar and inbox management, international travel coordination, project management, research, CRM, communications, and workflow optimization.

I’ve supported 10+ executives across 3 time zones, coordinated 50+ domestic and international trips with zero missed appointments, and reduced calendar scheduling conflicts by up to 70% through proactive planning and calendar optimization. I’ve also improved operational efficiency by 30–40% by introducing structured workflows, task tracking, and streamlined follow-up systems.

My superpower is anticipating problems before they reach the executive. Whether it’s spotting a scheduling conflict, resolving a travel issue, following up on an important task, researching a decision, or keeping multiple stakeholders aligned, I take ownership and solve problems before they become disruptions.

I’m experienced with Google Workspace, Microsoft Office, Asana, Trello, Notion, HubSpot, Zoom, and Amadeus GDS, and I bring strong communication, discretion, attention to detail, and calm execution under pressure.

I don’t just manage tasks, I create clarity, structure, and breathing room for the people I support, so they can stay focused on higher-value priorities.

Experience

Work history, roles, and key accomplishments

Current

Senior Sales Travel Coordinator

Current

dreamport(Dreamport)

Feb 2026 - Present (8 months)

promoted to Senior Sales Travel Coordinator, managing client inquiries, flight research, fare comparisons, booking and customized international itineraries. Handle 80+ customer inquiries monthly, maintain 100% booking accuracy client satisfaction, and reduced itinerary turnaround time by 50% through efficient GDS/proQuote workflows.

CRM Travel Booking Travel Arrangements Accommodations Coordination Customer Satisfaction Sales Objection Handling Calendar Management Flight Reservation GDS Fare Comparison GDS

Strategic Executive Assistant

Travel & Coaching Business

Jan 2023 - Mar 2026 (3 years 2 months)

Provide comprehensive executive and operational support to a CEO, managing calendars, inboxes, travel, CRM, research, and stakeholders. Reduced scheduling conflicts by 70%, reclaimed 10-15 executive hours weekly, coordinated 50+ domestic and international trip with zero missed appointment and disruptions and improved operational efficiency by 30-40% through workflow and SOP improvements.

Inbox Management International Travel Planning SOP Development CRM Administration Stakeholder Management Calendar Management

Virtual Administrative Assistant

Upwork

Jan 2023 - Jan 2025 (2 years)

Managed scheduling and email communications for multiple remote clients, improving document accessibility by 40% and reducing scheduling delays by 35% through streamlined meeting coordination.

Scheduling Document Management Research Project Tracking Google Workspace Asana

Client Support Specialist

Client Services

Jan 2022 - Jan 2023 (1 year)

Managed B2B client communications and onboarding, generated performance reports, and collaborated with cross-functional teams to improve response turnaround time by 30%.

CRM Administration Onboarding Reporting Workflow Optimization Cross Functional Collaboration Email Communication

Education

Degrees, certifications, and relevant coursework

Wunmitalks Virtual Assistant Academy

Masterclass, Customer Support and Travel Planning

2025 - 2026

Completed a masterclass in customer support, travel planning, and executive support aimed at enhancing virtual assistant expertise.

AQskill Academy

Certification, Executive & Virtual Administrative Assistance

2024 - 2025

Completed an Executive & Virtual Administrative Assistant certification program focused on virtual administrative skills and executive support best practices.