Dominique Harrison

I am a motivated and resourceful customer service professional with over five years of experience working remotely with Liveops. My proven ability to manage high volumes of inbound calls and resolve customer issues efficiently has allowed me to maintain a professional demeanor in a fast-paced virtual environment. I pride myself on my strong communication skills and technical aptitude, which enable me to work independently while consistently exceeding performance metrics.

Throughout my career, I have handled inbound and outbound calls for various client programs, including healthcare, retail, and insurance. I have maintained an impressive customer satisfaction score (CSAT) of over 94% across all programs. My commitment to excellence is reflected in my ability to meet key performance indicators, such as Average Handle Time (AHT) and First Call Resolution (FCR), while providing exceptional support to customers.