Nichelle Simeon

Lead and coordinate volunteer crews during high-volume international events, ensuring smooth execution across stages, check-in areas, and customer-facing points. Recognized for leadership, adaptability, and consistent performance across multiple festival years.

Lead and coordinate volunteer crews during high-volume international events, ensuring smooth execution across stages, check-in areas, and customer-facing points. Recognized for leadership, adaptability, and consistent performance across multiple festival years.

Investigate high-risk online transactions and order activity using Apple’s proprietary fraud platforms. Detect and escalate fraudulent behavior, protecting customer accounts and company assets. Collaborate with internal teams to align fraud strategy with customer experience and policy adherence.

Investigate high-risk online transactions and order activity using Apple’s proprietary fraud platforms. Detect and escalate fraudulent behavior, protecting customer accounts and company assets. Collaborate with internal teams to align fraud strategy with customer experience and policy adherence.

Supported youth development programs by mentoring children ages 6–14 in after-school activities and educational support. Developed patience, empathy, and leadership through consistent interaction in a high-energy, community-driven environment.

Supported youth development programs by mentoring children ages 6–14 in after-school activities and educational support. Developed patience, empathy, and leadership through consistent interaction in a high-energy, community-driven environment.

Provided printer support for Samsung users with strong documentation and process adherence.

Provided printer support for Samsung users with strong documentation and process adherence.

Assisted with service setup, account changes, and troubleshooting. Delivered 92%+ performance scores while supporting training and onboarding.

Resolved service and billing issues for Sears customers with empathy and accuracy. Facilitated peer meetings to promote communication and reduce call escalations.

Resolved service and billing issues for Sears customers with empathy and accuracy. Facilitated peer meetings to promote communication and reduce call escalations.

Supported Wi-Fi network troubleshooting for hospitality clients. Maintained 87%+ quality rating while mentoring new agents.

Supported Wi-Fi network troubleshooting for hospitality clients. Maintained 87%+ quality rating while mentoring new agents.

Resolved escalated tech issues across TV, internet, and VOIP services. Created a subject matter expert (SME) program to support peer development. Led team huddles and coached new employees in troubleshooting and system navigation.

Assisted with service setup, account changes, and troubleshooting. Delivered 92%+ performance scores while supporting training and onboarding.

Resolved escalated tech issues across TV, internet, and VOIP services. Created a subject matter expert (SME) program to support peer development. Led team huddles and coached new employees in troubleshooting and system navigation.

Guided clients through online legal filing for personal and business documentation. Delivered 100% customer satisfaction consistently, and trained new team members on platform tools. Built trust with clients through clarity, patience, and strong attention to detail.

Guided clients through online legal filing for personal and business documentation. Delivered 100% customer satisfaction consistently, and trained new team members on platform tools. Built trust with clients through clarity, patience, and strong attention to detail.

Delivered customer and tech support for multiple high-profile clients including Apple and Google. Handled sensitive inquiries with a focus on professionalism, speed, and empathy. Selected to transition across departments due to consistent high performance and adaptability.

Delivered customer and tech support for multiple high-profile clients including Apple and Google. Handled sensitive inquiries with a focus on professionalism, speed, and empathy. Selected to transition across departments due to consistent high performance and adaptability.

Provided remote technical support to Mac users, resolving software, account, and hardware issues. Identified fraud patterns and escalated compromised accounts, enhancing Apple’s customer trust. Consistently delivered over 90% quality and 86% CSAT, ranking among top advisors.

Provided remote technical support to Mac users, resolving software, account, and hardware issues. Identified fraud patterns and escalated compromised accounts, enhancing Apple’s customer trust. Consistently delivered over 90% quality and 86% CSAT, ranking among top advisors.

Studied Computer Information Technology, gaining skills in computer systems, software applications, and technical support.

Completed high school education with a focus on foundational academic skills and personal development.