Nichole Manriquez
@nicholemanriquez
Detail-oriented Data Entry Clerk with extensive customer support experience.
United StatesWhat I'm looking for
I am a detail-oriented Data Entry Clerk with 17 years of experience in customer support and administrative roles. My expertise lies in CRM systems, Microsoft Excel, and data management tools, which I have utilized to enhance operational efficiency and customer satisfaction throughout my career.
In my most recent position as a Warehouse Associate at Amazon, I met daily targets and efficiently tracked freight and packed orders. Previously, as a Customer Support Agent at Foundever, I resolved over 100 customer inquiries daily while maintaining a 95% satisfaction rating. My ability to adapt and communicate effectively has been a cornerstone of my success in various roles.
Throughout my career, I have consistently demonstrated strong problem-solving skills and a commitment to accuracy and attention to detail. I am eager to bring my experience and skills to a new opportunity where I can contribute to team success and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Warehouse Associate
Amazon
May 2024 - Present (1 year 1 month)
Met daily targets for warehouse operations, efficiently tracked freight, and packed customer orders. Contributed to streamlined logistics and order fulfillment processes.
Accounts Payable Assistant
Equity Residential
Jan 2024 - Present (1 year 5 months)
Processed accounts payable invoices, reconciled financial reports, and provided assistance during month-end closing procedures. Successfully reduced invoice errors by 20% through meticulous data entry and verification.
Customer Support Agent
Foundever
Aug 2023 - Present (1 year 10 months)
Resolved over 100 customer inquiries daily through chat and phone channels. Consistently maintained a 95% customer satisfaction rating by effectively utilizing CRM systems like Zendesk.
Warehouse Processor
Nordstrom Distribution Center
Apr 2018 - Present (7 years 2 months)
Trained new hires on warehouse procedures and managed daily workflow to ensure operational efficiency. Consistently met shipment deadlines, contributing to timely distribution.
Accounting Assistant
Global Exec Aviation LLC
May 2007 - Present (18 years 1 month)
Managed invoices, processed payroll, and prepared essential financial reports for the company. Successfully reduced financial discrepancies by 15% through diligent record-keeping and analysis.
Education
Degrees, certifications, and relevant coursework
TESST College of Technology
Certificate, Business Administration
Completed a Certificate in Business Administration. This program provided foundational knowledge in business operations and administrative practices.
Northeast Senior High School
High School Diploma, General Studies
Obtained a High School Diploma. This foundational education prepared me for further studies and professional roles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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