I desire both autonomy and collaboration in an environment that prioritizes work/life balance. I want to continue down my path of leadership and growth with a progressive company. I need to do work that fulfills me and leaves room for creativity. Helping others remains at the forefront of my career trajectory.
EHLooking for a job
Ebony Hope
@ebonyhope
Empathetic leader of Customer Experience looking for a new adventure!
United StatesWhat I'm looking for
Energetic Customer Support Supervisor with diverse experience in coaching & providing feedback
Diplomatic leader adept at building relationships and increasing customer satisfaction
Charismatic collaborator who thrives on cross-functional interactions
Master multi-tasker that can juggle a variety of projects efficiently
Astute learner that can grasp complex concepts and condense them for easier digestibility
Autonomous and proactive problem solver that is constantly striving for process improvement
Experience
Work history, roles, and key accomplishments
AHCurrent
Supervised a team of 8 agents, performed customer needs assessment, and initiated team building and mental health practices to retain & support team wellness.
HOCustomer Experience Team Lead
HONEYLOVE
May 2021 - Jan 2023 (1 year 8 months)
Mentored a team of 30+ agents, created written and visual content for knowledge base, and initiated improvements such as automation and customer education.
RETechnical Support Chat Specialist
RESTREAM
Sep 2020 - Nov 2020 (2 months)
Handled high volume of customer inquiries via Intercom live chat, de-escalated frustrated customers, and onboarded new customers.
KSLive Chat Tech Support Advisor
Kelly Services
Aug 2018 - Oct 2018 (2 months)
Answered customer inquiries, improving satisfaction rate & exceeding KPIs. Diagnosed and resolved technical issues reducing customer churn rate. Researched solutions using available resources, providing efficient service to clients.
WRLeasing & Marketing Specialist
WRH REALTY
Jul 2017 - Feb 2018 (7 months)
Conducted sales tours, maintained awareness of local market conditions, and aggressively marketed the property.
CICostco Credit CSR
CITIBANK
Oct 2016 - Jun 2017 (8 months)
Served as the ambassador for the Citi brand, effectively gained client trust, and took ownership of every client experience.
Education
Degrees, certifications, and relevant coursework
Ebony hasn't added their education
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Browse remote talentTech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
90k-150k USD
Social media
Job categories
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