Nicole Arvizu

As a seasoned customer support specialist with over 4 years of experience, I have honed my skills in providing exceptional service through chat, email, and phone communications. My proficiency in crafting clear and concise written responses has enabled me to excel in resolving customer issues promptly and professionally. With a strong background in handling high-profile customers, corporate escalations, and fraud investigations, I am confident in my ability to deliver seamless customer experiences.

Throughout my career, I have developed and implemented strategies to enhance customer satisfaction and retention, including Standard Operating Procedures (SOPs) and training team members on service and escalations. My expertise in various software tools, including Kustomer, Sprinklr, and Forter, has allowed me to efficiently manage customer support and investigate fraudulent activities.

With a strong focus on empathy, de-escalation, and interpersonal skills, I have consistently delivered exceptional customer service, resolving issues related to order fulfillment, payment discrepancies, and delivery delays. My meticulous attention to detail and excellent knowledge of customer service principles have earned me a reputation as a dedicated and proficient customer service professional.