Looking for a job

Mark Marban

@markmarban

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E-commerce and customer service professional driving online sales growth.

United States

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What I'm looking for

I seek a collaborative e-commerce role where I can optimize listings, improve customer experience, use data to drive sales, and grow into broader operations or leadership responsibilities.

I am an e-commerce specialist with hands-on experience optimizing listings, managing Amazon Vendor and Seller Central accounts, and improving online customer experiences. I have driven measurable gains — including a 20% engagement increase on eBay and a 10% post-Black Friday sales lift on Amazon — by combining data analysis, content optimization, and cross-team collaboration.

I excel at inventory and order management across platforms (Shopify, Wix, Magento, Etsy), customer support (Zendesk, ShipStation), and performance tracking (Google Analytics, SQL, Tableau). I bring a pragmatic, results-focused approach to projects, prioritize clear communication with stakeholders, and continuously refine processes to boost efficiency and revenue.

Experience

Work history, roles, and key accomplishments

E-Commerce Specialist

JD Watches NY

Apr 2025 - Jun 2025 (2 months)

Optimized 300+ eBay Rolex listings and created 100 new listings, launched pricing/ad campaigns that increased engagement 20% and sales 15%, and provided responsive customer service to improve buyer experience.

Product Photography Customer Service Campaign Analysis ShipStation Market Research Brand Consistency

E-Commerce Specialist

The BeadSmith

Nov 2022 - Mar 2024 (1 year 4 months)

Created and optimized 1,000+ Amazon Seller Central SKUs, improved visibility and drove sales (post-Black Friday +10%), collaborated cross-functionally to maintain brand consistency and optimized multi-platform order fulfillment.

Amazon Seller Central Etsy Optimization Asana Order Management Sales Analysis

E-Commerce Consultant

TessaB

Nov 2020 - Feb 2022 (1 year 3 months)

Maintained and optimized Magento inventory for Glyde.com, produced keyword-rich product listings and photos, and managed orders/returns via Shipstation and customer support via Zendesk to improve operations and retention.

Magento Product Photography ShipStation Zendesk Inventory Management order fulfillment Process Improvement

Marketing Associate

American Exchange Apparel Group

Feb 2017 - Mar 2020 (3 years 1 month)

Managed inventory, invoicing, and fulfillment across Amazon Seller and Vendor Central, optimized product descriptions with keyword-rich content to boost sales and reduce returns, and supported digital inventory system improvements.

Amazon Seller Central Inventory Management Product Copywriting Invoicing order fulfillment Client Relations Process Optimization

Education

Degrees, certifications, and relevant coursework

Hunter College

Bachelor of Arts, Media Studies (Journalism)

Completed a Bachelor of Arts in Media Studies with a concentration in Journalism, focusing on media analysis, reporting, and journalistic writing.

Middlesex County College

Associate of Arts, Journalism

Completed an Associate of Arts in Journalism with coursework in reporting, writing, and media fundamentals to prepare for transfer to a four-year program.