Open to opportunities

David Phillips

@davidphillips

Message

Transformational omnichannel retail leader driving revenue growth, operational excellence, and AI-enabled commerce.

United States

Message

What I'm looking for

I seek senior leadership roles driving omnichannel commerce, digital transformation, and supply chain excellence in collaborative, innovation-focused organizations where I can scale growth and operational impact.

I am a transformational omnichannel retail leader with extensive experience managing $1B+ P&L businesses, executing digital transformation, and delivering sustained revenue growth and multimillion-dollar cost savings. I've driven major improvements in eCommerce, marketplaces, fulfillment, and customer experience by combining strategic vision with hands-on operational execution.

Across CVS Health, Barnes & Noble, Nike, and Toys “R” Us, I led teams to deliver double-digit sales gains, optimize supply chains, implement omnichannel platforms globally, and deploy AI and fraud-prevention solutions that improved conversion and reduced costs. I build high-performing, inclusive teams, negotiate strategic vendor relationships, and align operations with growth and loyalty objectives to create measurable business impact.

Experience

Work history, roles, and key accomplishments

Current

Principal Consultant

Current

OmniCo Consulting

Feb 2025 - Present (7 months)

Provide fractional leadership and strategic planning to retail clients, driving digital transformation, operational excellence, and AI-enabled commerce optimizations to improve customer experience and profitability.

Digital Transformation Strategic Planning Operational Excellence Market Research Stakeholder Management

Executive Director, Head of eCommerce

CVS Health

Jan 2022 - Feb 2025 (3 years 1 month)

Led eCommerce and marketplace operations to deliver 35% three-year sales CAGR, $10M in fraud-related cost savings, 99%+ on-time fulfillment, and a 4% conversion uplift via AI-driven substitutability.

Marketplace Fraud Prevention Pricing Strategy Performance Marketing Contract Negotiation

Director of eCommerce Operations

Barnes & Noble

Jan 2019 - Jan 2022 (3 years)

Drove 45% annual eCommerce revenue growth, improved third-party vendor margins by 30%+, and reduced freight expenses by 12% through operational improvements and vendor management.

eCommerce Management Vendor Management Fulfillment Process Improvement Team Leadership

Director of Global Omnichannel

Nike

Jan 2017 - Jan 2019 (2 years)

Developed omnichannel fulfillment strategies for a $4B+ online business, optimized reverse logistics for a 3x increase in returns, and drove cross-functional innovations to enhance fulfillment performance.

Omni Channel Fulfillment Reverse Logistics Global Operations

Director of Omnichannel Operations

Toys ‘R’ Us

Jan 2011 - Jan 2017 (6 years)

Led omnichannel operations overseeing a $1B+ order portfolio and 13M+ orders, driving 60%+ omnichannel sales growth and implementing global omnichannel platforms across multiple regions.

Order Management Ship From Store Vendor Direct Program Management

Director of Store Operations

Toys ‘R’ Us

Jan 2006 - Jan 2011 (5 years)

Directed store operations across 230 locations, delivering three consecutive years of 10%+ comparable sales growth and generating $10M+ in cost savings through operational efficiencies.

Store Operations Visual Merchandising Workforce Management SOP Development Performance Management