Open to opportunities

Jacob Koester

@jacobkoester

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Operations executive scaling e-commerce growth through global logistics and inventory optimization.

United States

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What I'm looking for

I’m looking for a growth-focused operations leadership role where I can scale e-commerce, optimize global logistics and inventory, and build high-performing cross-functional teams—especially in environments that value clear KPIs and disciplined vendor strategy.

I’m a versatile, results-driven operations executive with over 15 years of experience scaling growth, managing complex international supply chains, and leading high-performing cross-functional teams. I advanced from Sales Associate to General Manager, COO, and ultimately Vice President of Operations, culminating in a successful private equity acquisition.

In my current leadership role, I direct daily operational workflows for 5 distinct e-commerce digital storefronts—protecting performance metrics and managing risk structures like disputes and chargebacks. I engineer and oversee a scalable enterprise inventory model tracking approximately 600 SKUs, using consumer demand patterns to execute precise quarterly procurement orders and maintain strong inventory safety margins.

I also orchestrate end-to-end global container logistics for inbound international ocean shipping, including regulatory compliance, port coordination, and domestic fulfillment intake. I build strategic vendor partnerships across China to optimize landed cost and quality assurance, mentor 15+ employees with KPI-driven accountability, and collaborate across departments to concept, launch, and differentiate premium product configurations.

Experience

Work history, roles, and key accomplishments

VP of Operations (COO/GM)

CarCovers.com LLC

Jul 2011 - Jun 2026 (14 years 11 months)

Promoted through multiple operational leadership roles to Vice President of Operations after a private equity acquisition. Directed operations across five e-commerce storefronts, managed global ocean container logistics and inventory optimization (~600 SKUs), and led vendor partnerships and a 15+ person cross-functional team.

E Commerce Operations Inventory Optimization Regulatory Compliance Domestic Fulfillment Intake Quality Assurance KPI Management Cross functional Leadership Product Innovation

ITFS Volunteer

Kaiser Permanente

Jan 2011 - Jul 2011 (6 months)

Provided IT support by configuring hardware, deploying secure replacement workstations, and resolving helpdesk tickets. Built and updated project management tracking frameworks using Advanced Excel workflows.

IT Support Advanced Excel

Marketing Director

KMC Builders, Inc.

Apr 2007 - Apr 2010 (3 years)

Led municipal corporate marketing configurations and geographic direct-mail campaigns to enter new market territories. Managed corporate web environments, digital ads, and analytics/data workflows to support sales pipeline effectiveness.

Direct Mail Sales Pipeline Web Content Management Digital Ad Layout Data Auditing

Entertainment Specialist

Circuit City

Jan 2005 - Jan 2007 (2 years)

Generated consumer electronics sales by translating emerging visual technologies into clear customer requirements. Handled transactions and maintained accurate point-of-sale data and display/equipment configuration integrity.

Consumer Electronics Sales Point of Sale POS Register Transactions Configuration Audits

Customer Service Associate

SportMart

Mar 2005 - Nov 2005 (8 months)

Managed customer product sales and handled complex refunds, credit points, and product returns while maintaining customer service standards. Fielded high-volume switchboard inquiries and supported inventory maintenance and front-end workspace organization.

Product Sales Refunds Processing Returns Customer Reception Switchboards Front End Workspace Standards