Nick A

Drove feature from MVP to full release in under two weeks for a highly requested trader feature, scaling exposure from 10% to 100%. Shipped 17 products in support of a 120k user marketing campaign over 7 weeks and authored 204 tickets, rebuilding the defect backlog into 16 themed epics.

Managed learning and development initiatives at Topstep, focusing on training and employee growth.

Launched 3 program/product changes accounting for millions in annual savings and managed end-to-end launch of 9 mid-to-major projects since January 2025. Acted as key liaison between Engineering and cross-functional departments, facilitating seamless communication and successful execution.

Streamlined onboarding by documenting procedures and refining training materials, leading creation of new hire program for over 40 employees. Implemented performance improvement plans for at-risk employees, achieving a 50% success rate and contributing to employee retention and growth.

Spearheaded selection and implementation of new Workforce Management software, streamlining scheduling and saving time. Developed and launched a Quality Assurance process, monitoring over 2,000 customer interactions over two years to ensure consistent service quality.

Served as a Level I and Level II Representative at Topstep, handling customer support and related duties.

Provided customer service and trained customer support staff at Uline.

Bachelor of Communication degree from Concordia University Chicago.

Certified Scrum Master (CSM) certification.