Open to opportunities

Jon Dotson

@jondotson

Message

Results-driven project manager with expertise in product and customer success.

United States

Message

What I'm looking for

I seek a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a highly skilled and results-driven professional with extensive experience in project management and customer success. My career has been defined by my ability to coordinate and implement projects effectively while managing personnel to achieve optimal results. I excel in building relationships with customers and stakeholders, ensuring that their needs are met while driving strategic initiatives forward.

Throughout my career, I have successfully led teams in various capacities, from overseeing a 24/7 support team to serving as the product owner on agile development teams. My data-informed approach to project management allows me to identify opportunities for improvement and drive key performance indicators. I am passionate about fostering a collaborative environment that encourages team building and operational efficiencies, ultimately leading to enhanced customer satisfaction and business growth.

Experience

Work history, roles, and key accomplishments

Current

Head of Product/Customer Success Manager

Current

Total Compliance Tracking

Jul 2018 - Present (7 years)

Provided exemplary support that drives our 3rd Party Integration Roadmap and initiatives for our SaaS solution. Served as the product owner on scrum/agile product development team, maintaining and prioritizing product requirements and working closely with our software engineering team.

SaaS Product Management Scrum Agile Software Engineering Roadmap Development Data Analysis Risk Mitigation

Vice President of Support & Product Management

Electronic Transaction Systems Corporation

Nov 2015 - Present (9 years 8 months)

Supervised a 24/7 support team of 20-30 employees specializing in multiple verticals of integrated payment processing. Led development and implementation of multiple internal and external projects concurrently.

Support Management Product Management Customer Service Process Improvement Strategic Planning Quality Control Payment Processing

Project Manager

Electronic Transaction Systems Corporation

Jun 2010 - Present (15 years 1 month)

Constructed project management plans for complex projects with detailed timelines, budgets, and scope. Provided direction to project resources, monitored development efforts, mitigated risk, and assembled key project deliverables.

Project Management Agile Development Risk Management Budget Management Resource Allocation Requirements Gathering Jira

Technical Support Manager

Electronic Transaction Systems Corporation

Jun 2008 - Present (17 years 1 month)

Provided technical support to clients domestically and internationally on an extensive suite of products. Handled a variety of tickets ranging from troubleshooting, updating client information, and interpreting financial reports.