I’m seeking a remote role that allows me to bring my experience and knowledge into an organization where both people and business can benefit from my skills. A role where I can continue leading, problem-solving, and building solutions that create measurable impact.
RMOpen to opportunities
Riccy Mendoza
@riccymendoza
15+ yrs experience turning challenges into solutions across leadership, strategy, and operations.
United StatesWhat I'm looking for
I bring 15+ years of experience across customer experience, account management, leadership, project management, recruitment, and business strategy. My career has been shaped by a genuine passion for working with people—whether that means coaching teams, leading through change, or helping others solve problems.
I’ve guided teams through growth and transition, streamlined processes to make work more efficient, and built people-first strategies that improved hiring and retention. What drives me most is bringing together different strengths, aligning them toward a common goal, and finding solutions that create lasting impact.
What sets me apart is the ability to see challenges from multiple perspectives and transform them into opportunities for growth. I thrive in fast-paced, remote-friendly environments where adaptability, problem-solving, and collaboration make the difference between getting by and moving forward.
Experience
Work history, roles, and key accomplishments
CS
Current
Co-Founder & Managing Partner
CYC Services
Jan 2023 - Present (2 years 9 months)
Built an agile, scalable talent-acquisition business model and led process transformation initiatives that improved client and candidate experience. Trained and onboarded teams across the U.S. and Colombia and implemented project tracking to monitor deliverables and risks.
TA
Product Delivery Manager
TapRm
Feb 2022 - Feb 2023 (1 year)
Introduced Agile frameworks and improved sprint velocity and team alignment by 20% while leading multi-functional rollouts, workshops, UAT, and training to ensure adoption. Transitioned project management to Azure DevOps, improving visibility and reducing costs by 35%.
BL
Project Delivery Manager
Bergen Logistics
Jul 2021 - Feb 2022 (7 months)
Directed IT and operations initiatives to improve Warehouse Management System efficiency and managed global customer operations projects, standardizing processes and reducing inefficiencies by 30%. Coordinated cross-regional stakeholders to deliver projects on time and on budget.
BL
Business Analyst & Quality Assurance Supervisor
Bergen Logistics
May 2019 - Jul 2021 (2 years 2 months)
Established business analysis frameworks and QA protocols, cutting error rates by 20% and delivering actionable insights that informed strategic decisions. Conducted process discovery and implemented improvements to enhance customer service workflows.
BL
Integrations Specialist
Bergen Logistics
May 2016 - May 2019 (3 years)
Onboarded new accounts and designed tailored integrations with ERP/OMS/API systems, reducing manual data entry by 40% and cutting integration error rates by 55%. Provided ongoing support and maintained integration processes to improve reliability.
BL
Senior Account Manager & Team Manager
Bergen Logistics
Feb 2014 - May 2016 (2 years 3 months)
Led a team of 20+ in client relationship management and SLA adherence, improving SLA compliance by 25% and client retention by 15% across a portfolio of 12 key accounts. Revamped workflows to reduce response times and enhance service delivery.
BL
Account Manager
Bergen Logistics
Oct 2012 - Feb 2014 (1 year 4 months)
Managed client accounts and supported operational needs across logistics services, ensuring service levels and contributing to process improvements. Acted as a client-facing point of contact for daily operations.
BL
EDI Specialist
Bergen Logistics
Jun 2011 - Oct 2012 (1 year 4 months)
Supported electronic data interchange operations and integrations, maintaining EDI processes and resolving related issues to ensure accurate data exchanges between clients and systems.
BL
Inbound Warehouse Associate
Bergen Logistics
Dec 2009 - Oct 2011 (1 year 10 months)
Performed inbound warehouse operations supporting inventory receipt and processing to maintain accurate stock levels and timely order fulfillment within the warehouse.
Education
Degrees, certifications, and relevant coursework
HCHudson County Community College
Business Management
Attended courses in Business Management and related topics at Hudson County Community College (HCCC).
UIUniversity of California, Irvine
Project Management
Completed coursework in Project Management and Introduction to Psychology through UC Irvine offerings.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Salary expectations
60k-130k USD
Job categories
Project ManagerProduct Development ManagerProduct OwnerScrum MasterProject CoordinatorCustomer CareCustomer Experience ManagerCustomer SuccessCustomer Success AssociateLogisticsRecruiterBusiness ConsultantBusiness AnalystDelivery ManagerProject ManagerOperations ManagerProcess Improvement SpecialistProgram ManagerTechnical Integration SpecialistClient Success ManagerBusiness Operations LeaderDirector Of Business OperationsHead of Business OperationsBusiness Operations Senior Director
Skills
PSPOPSM IProduct OwnerAzure DevOpsBusiness Process ImprovementProcess AutomationRequirements GatheringBRD CreationUATWorkflow DesignQuality AssuranceClickUpAsanaNetSuiteHubSpotERP IntegrationProject ManagementExcelCRMScrumCommunication SkillsEmotional SupportProblem SolvingTime ManagementOrganizational SkillsJiraMonday.ComZohoChatGTPAI ToolsAPI IntegrationWMSFigmaCanvaApolloGmailAgile
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