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Terell Bostic

@terellbostic

Product Operations Manager at Bleacher Report who launched a self-service Help Desk and created 100+ troubleshooting articles.

United States

Message

At Bleacher Report, I owned the development and launch of a Bug Triage Intake Process and self-service Help Desk, standardizing issue reporting and improving communications between customers and internal teams by an estimated 60%.

I also created a Knowledge Base with 100+ troubleshooting articles and support resources, reducing repetitive support requests by 40%. I co-developed a Product Operations framework to support cross-functional alignment and customer-facing project delivery.

At Twitter, I supported projects across their lifecycle and implemented Agile methodologies that increased project delivery by an estimated 20%. I also developed issue reporting and KPI frameworks, and managed a content moderation platform. I’ve received a Project Management Certificate from Emory University and am studying for the PMI-PMP exam.

Experience

Work history, roles, and key accomplishments

Assoc. Product Operations Manager

Bleacher Report

Jan 2024 - Apr 2025 (1 year 3 months)

Co-developed a Product Operations framework that improved cross-functional alignment and supported successful delivery of customer-facing projects. Owned the development and launch of a Bug Triage Intake Process and a self-service Help Desk, and created a Knowledge Base with 100+ articles.

Product Owner/ Product Operations Manager

Twitter

Jul 2021 - Jan 2023 (1 year 6 months)

Provided full project lifecycle support including planning, coordination, execution, and maintenance. Implemented Agile methodologies, served as SME in Content Moderation, designed a Bug Triage Intake Process, and developed reporting frameworks.