nicholas jonas
@nicholasjonas
I resolve customer issues and grow relationships across sales and service.
Dominican RepublicWhat I'm looking for
I've supported customers across Verizon, Samsung, Comcast, and roadside-assistance campaigns, resolving device, billing, account, exchange, refund, and escalation issues while maintaining customer satisfaction.
I've also built customer relationships through outside sales and cold calling at VIXICOM LLC, and bring customs documentation, shipping coordination, recordkeeping, and logistics experience from Kercon Services Limited.
Experience
Work history, roles, and key accomplishments
Mobile Customer Care Agent
Teleperformance DR
Feb 2026 - Jul 2026 (5 months)
Provided mobile device troubleshooting, billing support, and account management for Verizon campaign. Handled customer concerns and created tickets for refunds, credits, and loyalty claims.
Customer Service Representative
Newtech
Jun 2023 - Feb 2026 (2 years 8 months)
Responded to customer requests, clarified issues, and managed product replacements. Participated in team meetings and handled escalations.
Sales Representative
Vixicom LLC
Dec 2021 - May 2023 (1 year 5 months)
Cold-called prospective customers, grew customer base, and maintained relationships. Achieved sales targets and motivated sales staff.
Customer Service Representative
Solid Solution Global Ltd
Feb 2020 - Jul 2020 (5 months)
Coordinated tow services, provided updates to customers, and resolved queries over phone and email. Built rapport through professional communication.
Customs Clerk
Kercon Services Limited
Mar 2012 - Oct 2018 (6 years 7 months)
Prepared client documents for customs and excise requirements, managed record keeping, and coordinated transportation. Input shipping information into Asycuda software and procured approvals.
Office Assistant
La Romaine Secondary School
Apr 2009 - Sep 2009 (5 months)
Maintained calendars, handled client inquiries, made travel arrangements, and performed day-to-day office tasks.
Education
Degrees, certifications, and relevant coursework
SoloLearn
Certificate, Web Development
Completed a certificate in Web Development covering PHP, HTML, SQL, CSS, and jQuery.
University of the West Indies
Certificate, Project Management
Earned a certificate in Project Management.
NEDCO
Certificate, Entrepreneurship
Completed a certificate in Entrepreneurship.
Western Industrial Solution Limited
Certificate, Occupational Health and Safety
Completed a certificate in OSHA Health & Safety (General).
University of the West Indies
Certificate, Human Resource Management
Earned a certificate in Human Resource Management.
St. Kevin's College
Higher National Diploma, General Studies
Completed a Higher National Diploma with subjects including Mathematics, English Language, Social Studies, Geography, and Human and Social Biology.
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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