Julián Abad
@julinabad1
Bilingual customer service specialist who turns high-volume support into accurate, policy-driven results.
Dominican RepublicWhat I'm looking for
I’m a highly committed, results-driven Bilingual Specialist (English/Spanish) with extensive experience in Customer Service, Chat/Voice Support, Sales, and Collections. In high-volume communication environments, I’m known for exceptional data accuracy and strict policy adherence.
From collections-focused voice operations to sales and concurrent chat/voice support, I deliver empathetic client interactions while solving problems strategically. I evaluate and pre-qualify prospective merchant clients, analyze business profiles, and maintain high accuracy inside corporate CRM systems.
I’m continuously expanding my capabilities with cloud-based automation tools and structured project management methodologies to improve operational efficiency. I bring strong verbal and written communication, active listening, and a positive, flexible mindset—so teams can move faster without sacrificing quality.
Experience
Work history, roles, and key accomplishments
Pre-Qualified Specialist
One Park Financial
Jul 2025 - Apr 2026 (9 months)
Evaluated and pre-qualified prospective merchant clients for financial solutions using high-volume inbound and outbound communication. Analyzed business profiles, gathered documentation, and maintained high data accuracy in corporate CRM systems.
CSA Agent (Collections)
CCS International
May 2023 - Jul 2025 (2 years 2 months)
Managed high-volume voice operations focused on account collections, payment negotiations, and creative financial problem-solving. Maintained company policy compliance while delivering empathetic customer interactions.
Collection Agent
ERC Call Center
Mar 2021 - Jun 2022 (1 year 3 months)
Executed recovery strategies for delinquent accounts while adhering to financial regulations and maintaining strong communication standards. Conducted structured outreach to support account resolution efforts.
Sales and Chat Agent
OutPlex Call Center
Aug 2018 - Aug 2020 (2 years)
Handled concurrent live chat and voice interactions, closing sales opportunities and resolving technical and service inquiries. Managed customer requests efficiently to maintain high service quality.
Galley Steward
Disney Cruise Line
Jan 2016 - Jan 2017 (1 year)
Provided onboard guest service support as part of the galley and guest service operations. Helped ensure smooth service delivery and responsiveness to guest needs.
Guest Service Representative
NH Royal Beach Hotel (Bávaro)
Apr 2010 - Apr 2011 (1 year)
Worked as a guest service representative in a hospitality environment, supporting front-line service and customer needs. Contributed to day-to-day service operations through responsive communication and issue handling.
Education
Degrees, certifications, and relevant coursework
Coursera
Project Management Professional Certificate, Project Management
Pursuing a Project Management Professional Certificate via Coursera, with expected completion in September 2026.
Universidad Tecnológica de Santiago (UTESA)
Electromechanical Engineering (3 terms), Electromechanical Engineering
2005 -
Studied Electromechanical Engineering for three terms at UTESA.
Edutin Academy (Online)
Operations Supervisor Certificate, Operations Management
Completed an Operations Supervisor Certificate program through Edutin Academy (online).
CENAPEC
High School Diploma, General Education
1998 - 2001
Earned a High School Diploma from CENAPEC.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
Skills
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