Melisa Aquino

I’m a customer service professional with several years of experience in fast-paced call center environments, consistently delivering high-quality support while meeting performance and productivity goals. I bring strong communication and problem-solving skills that help me handle customer inquiries professionally and resolve concerns effectively.

My background spans customer service, technical support, and collections. In my collection roles, I managed inbound and outbound collection calls, negotiated payment plans, and met monthly targets—always staying focused on maintaining a positive customer experience.

I’ve also supported customers through troubleshooting and issue resolution as a Tech Support Agent, providing technical assistance and support when problems needed quick, clear guidance. Across roles, I’ve built a practical approach to conflict resolution, customer guidance, and service consistency in high-volume environments.

I’m highly motivated and detail-oriented, and I enjoy working in teams where service quality and results matter. I’m ready to contribute my customer-focused mindset, advanced English capability, and proven call-handling experience to support your customers and your organization’s success.