Open to opportunities

Paola Garcia

@paolagarcia1

Customer service and operations professional with a decade of experience improving satisfaction and handling complex issues.

Dominican Republic

Message

What I'm looking for

I’m looking to leverage my customer service and operations coordination expertise to deliver exceptional support, improve processes, and strengthen customer loyalty in a dynamic organization.

I’m a detail-oriented, customer-focused professional with over a decade of experience in customer service, operations coordination, and administrative support. I’m known for enhancing customer satisfaction by resolving complex issues quickly and building strong client relationships.

I provide direct support to internal and external clients, channel customer complaints, and run rigorous follow-ups to deliver effective solutions. I also log interactions, update databases, and coordinate client-related processes to strengthen trust and improve retention.

Across remote and on-site roles, I’ve managed and audited client interaction tickets in Zendesk and Zendesk QA, aligning every outcome with quality control guidelines. I work closely with project teams using Slack and handle sensitive customer data safely through secure identity management platforms like Okta SSO.

Beyond support, I’ve coordinated multi-faceted projects, improved operational delivery, and supported strategic planning and execution under tight timelines. I bring calm, professional de-escalation skills, strong communication, and a continuous-improvement mindset to every high-pressure environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Aseal Do

Jan 2026 - Present (5 months)

Provided customer support to internal and external clients, resolving inquiries with speed and empathy. Logged interactions in databases, managed client complaints with follow-ups, and improved retention through high-quality service.

Complaint Management Administrative Support Client Retention Professional communication Quality Assurance Process Coordination Customer Service

Customer Support Specialist

ModSquad

Apr 2025 - Oct 2025 (6 months)

Delivered frontline customer support and engagement moderation for entertainment and sports campaigns. Managed and resolved Zendesk tickets using Zendesk QA, coordinated with project teams via Slack, and handled sensitive data using Okta SSO and secure remote workflows.

Customer Support Engagement Moderation Zendesk Slack Okta SSO Quality Assurance

Submission Officer

BLS International

Sep 2024 - Sep 2025 (1 year)

Resolved complex customer issues while verifying confidential documents for accuracy and regulatory compliance. Maintained structured records, handled sensitive information responsibly, and reprioritized urgent requests to meet submission deadlines.

Document Verification Regulatory Compliance Submission Systems De escalation

Customer Service Representative

Outplexdr

Apr 2022 - Jul 2023 (1 year 3 months)

Handled product and service inquiries across live chat, managing over 50 conversations per day. De-escalated tense client situations professionally to maintain high satisfaction metrics.

Live Chat Support De escalation Communication Under Pressure Customer Satisfaction Multitasking

Operations Coordinator

Servair

Sep 2017 - Nov 2019 (2 years 2 months)

Liaised directly between customers and upper management, improving operational delivery. Coordinated multi-faceted projects to deliver within budgets and tight timelines and supported sales and service initiatives with strategic solutions.

Project Coordination Budget Management Strategic Planning Cross Functional Communication

Customer Service Representative

Laurus International

Jun 2013 - Sep 2017 (4 years 3 months)

Maintained up-to-date knowledge of company policies and advised customers to support high satisfaction. Assisted customers with payments and account information, improving average wait times.

Customer Service Excellence Payments Support Account Information Wait Time Reduction Customer Satisfaction

Customer Service Representative

Amovit

Oct 2010 - Mar 2013 (2 years 5 months)

Resolved complex customer issues with a calm demeanor under pressure. Educated customers on active promotions and corporate offerings, improving overall customer experience.

Customer Support Calm Under Pressure Corporate Offerings Support Customer Experience Professional communication