I’m looking for a job that alings with my work experience, to build long term stability.
Jose Ramirez
@joseramirez02
Highly dedicated and motivated individual, would love to colaborate with company's success.
What I'm looking for
Highly dedicated and motivated individual, demonstrated dedication to company’s success.
I take pride in being a fast learner, hardworking, and a team player who enjoys building positive relationships with colleagues.
I look forward to becoming part of a great team and growing together.
Experience
Work history, roles, and key accomplishments
Sales administrator
Neto Uniforms
Jun 2025 - Present (4 months)
My primary role is serving as the point of contact with customers, assistin throughout the process of placing orders, requesting the artwork of the uniforms they'd like to order from our graphics Dept.
Quotes and invoice processing. Follow ups on pending orders not yet approved for production, data entry of customer's online stores resulting in a 25% increase in repeated orders.
Customer service representative
Support Services Group
May 2025 - Jun 2025 (1 month)
Managed over 120 customer's calls on daily basis, provided exceptional customer service support for UnitedHealthcare customers, assisted customers with prescription refills and updated our records with the correct prescription information.
Also handle general inquiries related to prescriptions, local pharmacies, and medication pickup times.
Sales representative
Bros Phone Parts
May 2024 - Apr 2025 (11 months)
As a Sales Representative called over 85 Phone stores business owners daily to introduce our company, send sample parts, and conducted follow up to start doing business to with them.
Provided customer service assiatance with placing orders, responded to general inquiries inbound calls around 50 calls daily, processed returns, exchanges, and follow up calls to pending payments.
Customer service deparment manager
Sakira manufacturing
Aug 2019 - Apr 2024 (4 years 8 months)
Led the customer support dept. for Sakira (a sub of Champro sports) assistanted customers via email, chat, and phone throughout the entire ordering process—from initial to post-delivery, and follow up.
Hiring and onboarding staff, designed training material which increased team performance by 30% and reduced 15 customer's complaints. Monitored service quality, ensured customer satisfaction.
Tech support representative
United nearshore operations (UNO)
Aug 2016 - Jan 2018 (1 year 5 months)
Provided technical support for Brother products, including printers, scanners, and all-in-one machines. Assisted customers with troubleshooting issues, diagnosing device malfunctions, and guided them through step-by-step solutions to restore proper functionality.
Delivered clear and patient support, and ensured customer satisfaction and minimize downtime.
Met the requested quality metrix.
Provided customer support for Redbox, a self-service kiosk that offered movie and video game rentals. Assisted customers with inquiries related to the rental and return process, billing or late fee issues, documented technical problems with the machines, and responded to general questions.
Ensured a positive customer experience through clear communication and problem-solving.
Education
Degrees, certifications, and relevant coursework
ITLA
Technologies of Automated manufacturing , Automated manufacturing tecnologies
2013 - 2016
Grade: 3.4
Graduated with a 3.4 GPA. Specialized in manufacturing technologies, industrial automation, maintenance procedures, and computer-aided design (CAD). Gained hands-on experience with modern industrial systems and tools used in process optimization and production efficiency.
IATESA
Technical bachelor in Basic Electronics , Basic Electronics
2008 - 2012
Grade: 3.5
Graduated with a 3.5 grade, specialize in basic electronics.
UAPA
Software Engineering, software development, database, cloud computing, computer science, and data analisis
2018 -
Grade: 3.0
This career, mainly focuses on the following: software development, database management, cloud computing, computer science principles, and data analysis. Gained practical and theoretical knowledge to design, build, and optimize software systems and data-driven applications across various platforms.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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