Jose Ramirez

My primary role is serving as the point of contact with customers, assisting them throughout the process of placing orders, requesting the artwork of the uniforms they'd like to order from our graphics Dept.
Quotes and invoice processing. Follow ups on pending orders not yet approved for production, data entry of customer's online stores to streamline the process of placing repeat orders.

We provide customer service support for UnitedHealthcare customers, assisting with prescription refills and updating our records with the correct prescription information.

We also handle general inquiries related to prescriptions, local pharmacies, and medication pickup times.

As a Sales Representative part of my role was to call call Phone stores business owners to introduce our company, send sample parts, and follow up to start doing business to with them.

Provided customer service assiatance with placing orders to us, responded to general inquiries inbound calls regrding orders, returns, exchanges, and follow up calls to pending payments.

Led the customer support department for Sakira (a sub of Champro sports) assistanting customers via email, chat, and phone throughout the entire ordering process—from initial placement to post-delivery, and follow up.

My role: hiring and onboarding staff, designing training procedures, ensuring team performance met expectations, and monitor the service quality, to ensure customer satisfaction.

Provided technical support for Brother products, including printers, scanners, and all-in-one machines. Assisted customers with troubleshooting issues, diagnosing device malfunctions, and guiding them through step-by-step solutions to restore proper functionality.

Delivered clear and patient support to ensure customer satisfaction and minimize downtime.

Provided customer support for Redbox, a self-service kiosk offering movie and video game rentals. Assisted customers with inquiries related to the rental and return process, billing or late fee issues, technical problems with the machines, and other general questions.

Ensured a positive customer experience through clear communication and problem-solving.

Grade: 3.4

Graduated with a 3.4 GPA. Specialized in manufacturing technologies, industrial automation, maintenance procedures, and computer-aided design (CAD). Gained hands-on experience with modern industrial systems and tools used in process optimization and production efficiency.

Grade: 3.5

Graduated with a 3.5 grade, specialize in basic electronics.

Grade: 3.0

This career, mainly focuses on the following: software development, database management, cloud computing, computer science principles, and data analysis. Gained practical and theoretical knowledge to design, build, and optimize software systems and data-driven applications across various platforms.