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Jose  RamirezJR
Looking for a job

Jose Ramirez

@joseramirez02

Highly dedicated and motivated individual, would love to colaborate with company's success.

Dominican Republic
Message

What I'm looking for

I’m looking for a job that alings with my work experience, to build long term stability.

Highly dedicated and motivated individual, demonstrated dedication to company’s success.

I take pride in being a fast learner, hardworking, and a team player who enjoys building positive relationships with colleagues.

I look forward to becoming part of a great team and growing together.

Experience

Work history, roles, and key accomplishments

Neto Uniforms logoNU
Current

Sales administrator

Neto Uniforms

Jun 2025 - Present (4 months)

My primary role is serving as the point of contact with customers, assistin throughout the process of placing orders, requesting the artwork of the uniforms they'd like to order from our graphics Dept.
Quotes and invoice processing. Follow ups on pending orders not yet approved for production, data entry of customer's online stores resulting in a 25% increase in repeated orders.

Support Services Group logoSG

Customer service representative

Support Services Group

May 2025 - Jun 2025 (1 month)

Managed over 120 customer's calls on daily basis, provided exceptional customer service support for UnitedHealthcare customers, assisted customers with prescription refills and updated our records with the correct prescription information.

Also handle general inquiries related to prescriptions, local pharmacies, and medication pickup times.

Bros Phone Parts  logoBP

Sales representative

Bros Phone Parts

May 2024 - Apr 2025 (11 months)

As a Sales Representative called over 85 Phone stores business owners daily to introduce our company, send sample parts, and conducted follow up to start doing business to with them.

Provided customer service assiatance with placing orders, responded to general inquiries inbound calls around 50 calls daily, processed returns, exchanges, and follow up calls to pending payments.

Sakira manufacturing  logoSM

Customer service deparment manager

Sakira manufacturing

Aug 2019 - Apr 2024 (4 years 8 months)

Led the customer support dept. for Sakira (a sub of Champro sports) assistanted customers via email, chat, and phone throughout the entire ordering process—from initial to post-delivery, and follow up.

Hiring and onboarding staff, designed training material which increased team performance by 30% and reduced 15 customer's complaints. Monitored service quality, ensured customer satisfaction.

United nearshore operations (UNO)  logoUU

Tech support representative

United nearshore operations (UNO)

Aug 2016 - Jan 2018 (1 year 5 months)

Provided technical support for Brother products, including printers, scanners, and all-in-one machines. Assisted customers with troubleshooting issues, diagnosing device malfunctions, and guided them through step-by-step solutions to restore proper functionality.

Delivered clear and patient support, and ensured customer satisfaction and minimize downtime.

Met the requested quality metrix.

Convergys  logoCO

Customer service representative

Jul 2014 - Aug 2016 (2 years 1 month)

Provided customer support for Redbox, a self-service kiosk that offered movie and video game rentals. Assisted customers with inquiries related to the rental and return process, billing or late fee issues, documented technical problems with the machines, and responded to general questions.

Ensured a positive customer experience through clear communication and problem-solving.

Education

Degrees, certifications, and relevant coursework

ITLA  logoIT

ITLA

Technologies of Automated manufacturing , Automated manufacturing tecnologies

2013 - 2016

Grade: 3.4

Graduated with a 3.4 GPA. Specialized in manufacturing technologies, industrial automation, maintenance procedures, and computer-aided design (CAD). Gained hands-on experience with modern industrial systems and tools used in process optimization and production efficiency.

IATESA  logoIA

IATESA

Technical bachelor in Basic Electronics , Basic Electronics

2008 - 2012

Grade: 3.5

Graduated with a 3.5 grade, specialize in basic electronics.

UAPA  logoUA

UAPA

Software Engineering, software development, database, cloud computing, computer science, and data analisis

2018 -

Grade: 3.0

This career, mainly focuses on the following: software development, database management, cloud computing, computer science principles, and data analysis. Gained practical and theoretical knowledge to design, build, and optimize software systems and data-driven applications across various platforms.

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Jose Ramirez - Sales administrator - Neto Uniforms | Himalayas