Nichele “Kyndra” Boyce

Served as primary point of contact for order, inventory, shipment, and account inquiries; processed orders, returns, modifications, and backorder requests while maintaining accurate records. Coordinated with internal teams and followed up with customers to resolve issues and support timely delivery.

Facilitated consumable inventory replenishment by managing customer stockroom inventory and replenishing items. Coordinated shipping/receiving, performed order entry with backorder follow-up, and followed safety SOPs.

Reactivated customer accounts by securing payment and sending contract/account documentation. Scheduled payment arrangements, followed up on agreements, and provided professional customer education to promote services.

Greeted employees and customers, handled incoming phone calls, and processed payments while organizing files and records. Scheduled interviews and supported building security and safety procedures.

Provided detailed product information to customers and created online profiles for company products. Promoted company products and services while maintaining a professional, customer-focused experience.

Resolved customer issues and provided technical support, including installing and updating software and drivers. Worked with management to create policies and procedures to improve troubleshooting and service delivery.

Tracked sales orders and processed customer refunds while answering 100+ customer calls per day. Delivered prompt customer support to address order and service concerns.

Activated new phone services and provided technical support and account assistance for a Verizon Wireless campaign. Completed customer credit checks and assumptions of liability documentation to support onboarding and service needs.

Completed studies at North Salem High School, graduating in 2011.