Ingrid Fleurinor

I am an enthusiastic client services professional with a strong background in quality assurance and a commitment to delivering exceptional customer experiences. My experience spans across various industries, where I have directly interfaced with customers to resolve inquiries and concerns efficiently. I pride myself on being a dependable achiever, dedicated to upholding the highest ethical standards and maintaining customer trust.

Throughout my career, I have worked with leading companies such as Verizon, Bank of America, and People’s Gas, where I honed my skills in customer service and quality control. My ability to educate customers on product issues, identify sales opportunities, and advocate for their needs has consistently led to positive brand experiences. I am adept at leveraging systems and tools to provide accurate support and personalized recommendations, ensuring that customer satisfaction remains a top priority.

With a focus on continuous improvement, I have developed methods to obtain valuable customer feedback and reorganized standard operating procedures to enhance communication and collaboration within teams. I am passionate about creating solutions that not only meet customer needs but also align with company goals, ultimately driving success for both parties.