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Nicandro Castillo

@nicandrocastillo

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Solutions Engineer | Technical product manager and analyst | Technical Account Manager

Mexico

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What I'm looking for

Professional and personal growth, teamwork and networking, learning and time flexibility.

Technical advisor, product and customer engineer. Based on my strong background in customer and product support, product analytics, development and account management, I provide a holistic view to transform business needs and pains into technical actions and deliverables.

Experience

Work history, roles, and key accomplishments

Technical Account Manager

Acted as the primary technical contact for over 20 clients

Apr 2023 - Jan 2024 (9 months)

Served as the main technical liaison for over 20 clients, creating actionable solutions from business needs. Achieved a 20% reduction in conversion losses by implementing an internal analytics product and led technical integrations for new customers.

Technical Account Management Client Relations API Development Automation Microservices Analytics Project Management Technical Integration Communication Problem Solving

Application and Product Analyst

Cornershop by Uber

Jan 2021 - Nov 2022 (1 year 10 months)

Gathered insights for product development by implementing analytics methodologies and coordinating sprint planning sessions. Developed Python-based solutions to streamline workflows and enhance product quality.

Product Analytics Sprint Planning Jira Notion Python Cross Functional Collaboration Data Analysis Product Development Workflow Optimization Stakeholder Communication

Shopper Support Specialist

Cornershop by Uber

Apr 2020 - Jan 2021 (9 months)

Reduced response time to shopper emergencies by 20% through improved communication channels. Collaborated with various teams to address COVID-related challenges and enhance emergency response processes.