Luis Olivas
@luisolivas
Bilingual Customer Success and IT Support specialist driving retention and revenue through technical expertise.
MexicoWhat I'm looking for
I am a bilingual (EN/ES) Customer Success and IT Support specialist with 12+ years of experience in sales, SaaS support, API integrations, and client relationship management. I focus on resolving technical issues, improving customer retention, and driving revenue through consultative sales.
In recent roles I provided Tier 1 technical support and API integrations between multiple ERPs for accounts payable systems and collaborated with developers and finance teams to streamline workflows. I have managed SaaS accounts, led onboarding, supported inside sales, and consistently exceeded SLAs by resolving high-volume tickets efficiently. My background includes troubleshooting, ERP integrations, and account management for global companies.
I bring strong problem-solving, analytical thinking, and communication skills to cross-functional teams and seek roles where I can combine technical support, integrations work, and account management to deliver measurable retention and growth.
Experience
Work history, roles, and key accomplishments
API Integrations Specialist
Ottimate
Oct 2024 - Present (11 months)
Provide Tier 1 technical support and implement API integrations between multiple ERPs for accounts payable, collaborating with developers and finance teams to streamline workflows.
OUManaged a portfolio of SaaS accounts covering sales, onboarding, and technical support; improved customer satisfaction through proactive outreach and supported inside sales to close SMB accounts across North America.
SPDelivered customer and technical support for SaaS users, troubleshooting app and account issues and consistently exceeding SLA targets by resolving high-volume tickets efficiently.
Merchant Operations Specialist
Serviz
Jan 2019 - Dec 2020 (1 year 11 months)
Provided technical support, customer service, and logistics coordination for handyman services, improving service delivery for merchants and customers.
Field Sales Representative
Argos Insurance
Jan 2017 - Dec 2019 (2 years 11 months)
Conducted face-to-face sales and client consultations for life insurance policies, meeting sales quotas through relationship-based selling and needs assessment.
Education
Degrees, certifications, and relevant coursework
UCUniversidad Autónoma de Chihuahua
Bachelor's Degree, Philosophy
Completed a Bachelor's degree in Philosophy at Universidad Autónoma de Chihuahua.
Montbello High School
High School Diploma, High School
Completed secondary education at Montbello High School.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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