Looking for a job

Marco Martínez

@marcomartnez2108

Message

Hi, I work in customer technical support, solving complex issues and keeping the digital wheels turning.

Mexico

Message

What I'm looking for

I’m looking to support enterprise software suites end to end—owning escalations, investigating diagnostics and root causes, and partnering with engineering through Jira—while staying tightly aligned to SLA, security guidelines, and data compliance.

I’m a Customer Technical Support specialist with a strong focus on problem'-solving, active listening, and keeping operations running smoothly. Currently expanding my technical toolkit through dedicated programming studies, I love to bridge the gap between complex tech systems and end-user satisfaction.

Experience

Work history, roles, and key accomplishments

Service Suite Support Specialist

Solera Mexico

Jan 2025 - Jun 2026 (1 year 5 months)

Owned, analyzed, and resolved complex technical software escalations for enterprise application suites within strict SLA thresholds. Managed end-to-end incident lifecycles using Jira, including bug reports, technical escalation tickets, and engineering operational updates.

Technical Escalation Root Cause Analysis SLA Jira Bug Reporting

Client Support Analyst

SpotOn Mexico

Jun 2023 - Dec 2024 (1 year 6 months)

Provided hardware, software, and configuration support for Restaurant POS, Website, and Delivery software architectures. Diagnosed and debugged multi-platform operational flows involving native and third-party delivery API integrations, collaborating with Restaurant Management to maximize retention and optimize server uptime.

client support Software Configuration Troubleshooting Diagnostics And Debugging API Integration Ticket Management POS Support