Open to opportunities

Juan Carlos Gaspar Gallardo

@jcgsprg

Customer Success & Solutions in technical SaaS | Product Owner background | API & integrations | Bilingual, remote-first from Mexico

Mexico

Message

What I'm looking for

I'm looking for a remote Solutions Consultant, Customer Success, Onboarding, or Implementation role in technical SaaS. My Product Owner background gives me genuine technical fluency (APIs, integrations), paired with commercial instinct. Based in Mexico, full US-hours overlap, C2 English, and I value a genuinely remote-first, async culture.

I'm a Solutions and Customer Success professional with 7+ years across SaaS, fintech, and logistics, based in Monterrey, Mexico, with full US-hours overlap and C2 English.

What I do best is step into something complex or unstructured and bring order to it — understanding what a customer actually needs, getting them deployed and adopting a product, and growing the relationship over time. A consistent thread in my career has been finding new revenue inside existing accounts through cross-sell, upsell, and expansion.

My biggest differentiator is my experience as the customer-facing Product Owner of EcartAPI, a unified API connecting multiple eCommerce platforms, used across 12 countries. There I worked directly between enterprise clients (FedEx, Evri, Nestlé) and engineering — running discovery, owning the backlog, writing requirements, and translating customer needs into product priorities. That role gave me genuine product and technical fluency: I'm comfortable with APIs, integrations, and explaining technical concepts to both executives and day-to-day users.

Before that, I led enterprise accounts at UPS (cross-border logistics), built a factoring business from zero at a fintech, and spent 4+ years in wealth management advising high-net-worth clients on technical financial products — which taught me how to build trust with C-level stakeholders. I also use AI tooling (CRM automation, meeting capture, follow-up generation) as a human-in-the-loop part of my daily workflow.

I'm looking for a remote Customer Success, Solutions Consultant, Onboarding, or Implementation role in technical SaaS, where I can combine commercial instinct, technical fluency, and a genuine focus on customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Contractor

Current

Independent

May 2025 - Present (1 year 1 month)

Independent consulting across commercial operations, growth, onboarding, and process design for technology, fintech, and consumer companies. Engagements have spanned building scalable outbound GTM engines and acquisition playbooks for an AI-enabled SaaS platform, designing commercial and onboarding processes for a fintech platform, and leading sourcing and operations.

Commercial Operations AI Tooling Process Design GTM Strategy

Key Account Executive

UPS

Feb 2025 - Aug 2026 (1 year 6 months)

Managed a cross-border enterprise logistics portfolio as main point of contact across operations, customs, finance, and IT, hands-on with shipping and fleet operations. Expanded accounts and was named Top Seller of the Month (June 2025), closing $487K in new business, a +1,022% year-over-year increase.

Account Management Cross Selling Upselling Stakeholder Management

Commercial Team Lead

Tendencys Innovations

Mar 2024 - Jun 2024 (3 months)

ParaPaquetes (Tendencys) is an eCommerce shipping and fulfillment platform for online sellers. Built and ran a cross-sell/upsell program across corporate divisions: diagnosed why it was failing, redesigned the full process, and grew monthly closed deals from 3 to ~55 and revenue from ~$3K to ~$100K (+300% in linked-sales transactions).

Sales Strategy Commercial Strategy Cross Selling

Commercial Operations & Product Owner

Tendencys Innovations

Aug 2023 - Mar 2024 (7 months)

EcartAPI (Tendencys) is a single unified API connecting multiple eCommerce platforms, used across 12 countries. As customer-facing Product Owner: owned the relationship with enterprise clients (FedEx, Evri, Nestlé), ran discovery, owned the backlog, wrote requirements, and translated feedback into priorities with Engineering and QA. Grew new users 36.9% and engagement 30.4% across 7 markets.

Product Ownership APIs API Integration API Testing Requirements Gathering Backlog Management

Factoring Manager

Capital Activo

Jul 2022 - Aug 2023 (1 year 1 month)

Launched the factoring unit at the first SOFIPO authorized for factoring in Mexico. Built the client onboarding process from scratch, placed +$270M MXN in SME financing, and grew key accounts through cross-sell across multiple sites.

Factoring Trade Finance Process Design SME Lending Risk Assessment Stakeholder Engagement

Financial Advisor

Investors Trust Assurance

Apr 2019 - Jul 2022 (3 years 3 months)

Trusted advisor to 50+ high-net-worth clients across multiple jurisdictions (FATCA/CRS compliance). Reached the highest commission tier in the division with a 90% referral rate through structured onboarding, consultative advisory, and long-term account retention.