I'm looking for a remote Solutions Consultant, Customer Success, Onboarding, or Implementation role in technical SaaS. My Product Owner background gives me genuine technical fluency (APIs, integrations), paired with commercial instinct. Based in Mexico, full US-hours overlap, C2 English, and I value a genuinely remote-first, async culture.
Open to opportunities
Juan Carlos Gaspar Gallardo
@jcgsprg
Customer Success & Solutions in technical SaaS | Product Owner background | API & integrations | Bilingual, remote-first from Mexico
MexicoWhat I'm looking for
I'm a customer-facing business and product professional with 7+ years of experience across SaaS, fintech, e-commerce, logistics, and financial services. I specialize in solving complex problems, understanding customer and business needs, removing blockers, and turning them into practical solutions.
My strongest experience was as the customer-facing Product Owner for EcartAPI, a B2B API product connecting multiple e-commerce platforms across 12 countries. I worked directly with enterprise customers and engineering, led discovery, gathered requirements, managed the backlog, prioritized features, built the roadmap, implemented OKRs, analyzed product usage, and helped improve pricing and monetization.
I also launched a financial factoring product from the ground up within a regulated fintech, working across operations, compliance, legal, and commercial teams. Earlier in my career, I advised high-net-worth clients on complex financial products and managed enterprise accounts at UPS.
Across my career, I’ve consistently gravitated toward roles where I can understand why something isn’t working, speak with the people involved, structure the problem, and coordinate different teams to move it forward. I’m particularly strong at working between customers, business, product, and technical teams without needing direct authority over everyone involved.
I’m interested in Customer Success, Implementation, Onboarding, Solutions Consulting, Product Operations, Product Ownership, Business Analysis, and Strategic/Key Account roles, particularly in technical B2B SaaS, fintech, e-commerce, APIs, integrations, and other complex products. I enjoy consultative, solution-oriented work much more than pure outbound sales.
Experience
Work history, roles, and key accomplishments
Current
Independent consulting across commercial operations, growth, onboarding, and process design for technology, fintech, and consumer companies. Engagements have spanned building scalable outbound GTM engines and acquisition playbooks for an AI-enabled SaaS platform, designing commercial and onboarding processes for a fintech platform, and leading sourcing and operations.
Managed a cross-border enterprise logistics portfolio as main point of contact across operations, customs, finance, and IT, hands-on with shipping and fleet operations. Expanded accounts and was named Top Seller of the Month (June 2025), closing $487K in new business, a +1,022% year-over-year increase.
Commercial Team Lead
Tendencys Innovations
Mar 2024 - Jun 2024 (3 months)
ParaPaquetes (Tendencys) is an eCommerce shipping and fulfillment platform for online sellers. Built and ran a cross-sell/upsell program across corporate divisions: diagnosed why it was failing, redesigned the full process, and grew monthly closed deals from 3 to ~55 and revenue from ~$3K to ~$100K (+300% in linked-sales transactions).
Commercial Operations & Product Owner
Tendencys Innovations
Aug 2023 - Mar 2024 (7 months)
EcartAPI (Tendencys) is a single unified API connecting multiple eCommerce platforms, used across 12 countries. As customer-facing Product Owner: owned the relationship with enterprise clients (FedEx, Evri, Nestlé), ran discovery, owned the backlog, wrote requirements, and translated feedback into priorities with Engineering and QA. Grew new users 36.9% and engagement 30.4% across 7 markets.
Factoring Manager
Capital Activo
Jul 2022 - Aug 2023 (1 year 1 month)
Launched the factoring unit at the first SOFIPO authorized for factoring in Mexico. Built the client onboarding process from scratch, placed +$270M MXN in SME financing, and grew key accounts through cross-sell across multiple sites.
Financial Advisor
Investors Trust Assurance
Apr 2019 - Jul 2022 (3 years 3 months)
Trusted advisor to 50+ high-net-worth clients across multiple jurisdictions (FATCA/CRS compliance). Reached the highest commission tier in the division with a 90% referral rate through structured onboarding, consultative advisory, and long-term account retention.
Education
Degrees, certifications, and relevant coursework
Universidad de las Américas Puebla (UDLAP)
Bachelor's in Business Administration, Business Administration
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
MexicoAuthorized to work in
Salary expectations
55k-120k USD
Social media
Job categories
Interested in hiring Juan Carlos?
You can contact Juan Carlos and 90k+ other talented remote workers on Himalayas.
Message Juan CarlosGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
