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David Martinez Cuevas

@davidmartinezcuevas

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Experienced CRM Tech Product Manager with expertise in Agile methodologies and product management.

Mexico

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What I'm looking for

Seeking a challenging role leveraging my product management expertise in a dynamic environment, focusing on digital transformation and innovation to drive business growth and customer satisfaction.

As a CRM Tech Product Manager at Citibanamex, I lead strategic projects for campaign management and customer engagement, managing a platform supporting over 11,000 users. My role involves collaborating with cross-functional teams, top management, and stakeholders to deliver results aligned with business expectations.

Previously, I served as an Agile Coach, training over 2,000 employees on Agile and Design Thinking. I've also managed mobile app development for Claro música and Claro video, overseeing infrastructure and security. My earlier roles include Service Delivery Manager at Indra and IT Manager at Gas Natural, where I implemented ITIL-based services and managed system migrations.

I hold a Master of Science in Information Technology from Carnegie Mellon University and a Master's in Product Management from ITESM. My technical expertise spans software development, cloud computing, and data analytics, with certifications in Agile methodologies and IT service management.

Experience

Work history, roles, and key accomplishments

Current

CRM Tech Product Manager

Current

Citibanamex

Dec 2021 - Present (3 years 5 months)

As a Product Tech Owner, I manage and implement strategic projects for the CRM platform, supporting over 11,000 users. I collaborate with cross-functional teams to ensure alignment with business goals and oversee the software development roadmap.

Product Management CRM Platforms Agile Methodologies Project Management Team Leadership Software Development Stakeholder Management Risk Management Data Analytics API Development

Agile Coach

Consult Me About

Apr 2017 - Jan 2022 (4 years 9 months)

Focused on transforming organizational culture through Agile methodologies, I delivered training to over 2,000 employees. I implemented Agile practices across various financial products, enhancing team collaboration and efficiency.

Training Delivery Change Management Scrum DevOps Stakeholder Engagement User Experience

Tech Leader

America Móvil

Jan 2015 - Apr 2017 (2 years 3 months)

Led the development of mobile applications and APIs for audio and video streaming services. Managed product planning, delivery, and coordination with external partners to ensure high-quality service support.

Mobile Application Development API Development Project Management Team Coordination Security Management Streaming Delivery Negotiation Infrastructure Management

Consulting Manager

Alpha Consultoría

Jul 2013 - Aug 2014 (1 year 1 month)

Oversaw presales and delivery of Project Management Consulting Services. Managed client relationships, contract negotiations, and project execution while coaching Scrum teams.

Project Management Consulting Scrum Financial Control Contract Negotiation Planning Monitoring Team Management

Service Delivery Manager

Indra Company

Dec 2012 - Jul 2013 (7 months)

Managed Software Factory and Application Management services for Financiera Rural, ensuring service quality and client satisfaction through effective team leadership.

Software Development Client Management Team Leadership Quality Assurance Financial Services Process Improvement Risk Management

IT Manager

Gas Natural

Jan 2010 - Jan 2011 (1 year)

Implemented ITIL-based Helpdesk services and managed technology procurement and system implementations, ensuring efficient IT operations within power generation plants.

IT Management ITIL Help Desk Procurement System Implementation Team Management Database Administration Telecommunications Process Optimization

Project Manager

TEPJF

Jan 2007 - Jan 2010 (3 years)

Implemented PMO for managing infrastructure and software development projects, focusing on core systems migration and helpdesk service implementation.