Jonathan Maximiliano Jara

Designed and delivered internal applications, operational tools, dashboards, and automated workflows using Retool, JavaScript, SQL, REST APIs, Salesforce, and workflow automation platforms. Built the prototype of ForceField, processing customer and operational data to create optimized sales routes while handling time constraints, routing logic, API calls, and operational edge cases.

Monitored operational workloads and service performance, maintained reports, and supported time-sensitive follow-ups across distributed teams. Worked with Salesforce, Google Workspace, operational data, and structured processes to maintain visibility and accurate reporting.

Provided bilingual enterprise IT support across the Americas using ServiceNow-based ITSM processes for incidents, requests, escalations, and knowledge management. Diagnosed technical issues, documented troubleshooting, maintained case updates, and coordinated with specialized support teams through resolution.

Supported local IT operations, end users, infrastructure, vendors, equipment procurement, inventory, receiving, invoice verification, and payment coordination. Created and maintained a structured purchasing database containing SKU, part number, invoice, vendor, and contact information.