
Nhlanhla Grant
@nhlanhlagrant
I support customers through outbound calls, administration, and accurate data capturing.
What I'm looking for
I've supported customers across insurance, rewards, telecommunications, vehicle rental, and office administration environments. My work combines outbound calling, client follow-ups, product explanations, and accurate record keeping.
At Callforce AVBOB, PLP Next, UDM, and Merchant/Vodacom, I handled customer enquiries, explained products and benefits, and worked toward sales, engagement, and service targets. I focus on clear, professional communication and positive customer relationships.
In administration roles at Covenant MM, Havoc Fire Control, and Tembisa IT Projects, I processed invoices, coordinated meetings and conferences, maintained office and staff records, and supported daily operations. I am comfortable with data capturing, scheduling, document processing, Microsoft Office, email, and administrative systems.
As an Assistant Manager at MR Delivery, I supported operations, trained staff, monitored inventory, and helped maintain service standards. I'm seeking customer service, call centre, client service, administration, or data capturing opportunities where I can provide reliable support.
Experience
Work history, roles, and key accomplishments
Outbound Call Centre Agent
Callforce AVBOB
Mar 2021 - Oct 2022 (1 year 7 months)
Handled outbound customer calls relating to insurance products and services, explaining product information and benefits clearly. Responded to customer enquiries and built positive customer relationships while working toward performance targets.
Education
Degrees, certifications, and relevant coursework
CTI College
Diploma, Psychology
2009 - 2012
Studied Psychology at CTI College from 2009 to 2012.
Spartan High School
Matric, General
Completed secondary education at Spartan High School in 2008.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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