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Nhlanhla GrantNG
Looking for a job

Nhlanhla Grant

@nhlanhlagrant

I support customers through outbound calls, administration, and accurate data capturing.

South Africa
Message

What I'm looking for

I'm seeking opportunities in customer service, call centre, client service, administration, or data capturing where I can support customers, maintain accurate records, communicate professionally, and contribute in a target-driven environment.

I've supported customers across insurance, rewards, telecommunications, vehicle rental, and office administration environments. My work combines outbound calling, client follow-ups, product explanations, and accurate record keeping.

At Callforce AVBOB, PLP Next, UDM, and Merchant/Vodacom, I handled customer enquiries, explained products and benefits, and worked toward sales, engagement, and service targets. I focus on clear, professional communication and positive customer relationships.

In administration roles at Covenant MM, Havoc Fire Control, and Tembisa IT Projects, I processed invoices, coordinated meetings and conferences, maintained office and staff records, and supported daily operations. I am comfortable with data capturing, scheduling, document processing, Microsoft Office, email, and administrative systems.

As an Assistant Manager at MR Delivery, I supported operations, trained staff, monitored inventory, and helped maintain service standards. I'm seeking customer service, call centre, client service, administration, or data capturing opportunities where I can provide reliable support.

Experience

Work history, roles, and key accomplishments

CA

Outbound Call Centre Agent

Callforce AVBOB

Mar 2021 - Oct 2022 (1 year 7 months)

Handled outbound customer calls relating to insurance products and services, explaining product information and benefits clearly. Responded to customer enquiries and built positive customer relationships while working toward performance targets.

Education

Degrees, certifications, and relevant coursework

CC

CTI College

Diploma, Psychology

2009 - 2012

Studied Psychology at CTI College from 2009 to 2012.

SS

Spartan High School

Matric, General

Completed secondary education at Spartan High School in 2008.

Tech stack

Software and tools used professionally

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