Kgomotso Masango
@kgomotsomasango
Motivated outbound call center agent with strong sales skills.
South AfricaWhat I'm looking for
I am a punctual and motivated individual with a proven track record in the outbound call center industry. My experience spans several years, during which I have honed my skills in sales, customer service, and data management. I excel in high-pressure environments, consistently delivering high standards of work while maintaining excellent relationships with colleagues and clients alike.
Throughout my career, I have worked with various companies, including Private Label Promotion and Callforce, where I successfully sold products and services, handled objections, and managed client communications. My ability to adapt and learn quickly has allowed me to thrive in diverse roles, and I take pride in my strong work ethic and reliability.
Experience
Work history, roles, and key accomplishments
Outbound Call Centre Agent
Callforce
Jan 2021 - Jan 2022 (1 year)
Employed as an outbound call centre agent, calling existing Cell C clients for upgrades and new contracts while handling objections and utilizing sales skills.
Outbound Call Centre Agent
Adawoods
Jan 2020 - Jan 2021 (1 year)
Served as an outbound call centre agent focusing on loan applications and contacting clients interested in short-term loans. Responsibilities included data capture.
Outbound Call Centre Agent
Private Label Promotion
Aug 2012 - Jan 2018 (5 years 5 months)
Worked as an outbound call centre agent selling Cell C products to existing clients. Responsibilities included handling objections, data capture, and emailing clients.
Education
Degrees, certifications, and relevant coursework
Technical SA
N3 Certificate, Business Administration
2006 - 2007
Studied various subjects including Supervision, Orientation, Business English, Afrikaans, and Office Practice.
Mvelo Development
Call Centre Operations
2010 -
Trained as a Call Centre Agent, focusing on inbound and outbound call handling, objection handling, and stress management.
Universal Training
Computer Literacy
2010 -
Completed training in Computer Literacy, including skills in Email, Windows XP, and Microsoft Office.
Availability
Location
South AfricaAuthorized to work in
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