Nombulelo Waphi
@nombulelowaphi
I resolve customer account queries and negotiate payment arrangements in high-volume call centres.
South AfricaWhat I'm looking for
I've managed high-volume inbound and outbound customer calls at Nimble Credit Solutions, supporting customers with account queries, payment arrangements, and clear resolutions.
I use active listening, professional telephone communication, and conflict resolution to handle challenging interactions, objections, and rejection calmly while maintaining respectful service.
I've accurately maintained customer records and payment agreements in CRM and database systems, used Microsoft Office for administration, and achieved monthly collection targets for two consecutive months.
Experience
Work history, roles, and key accomplishments
Collection Agent
Nimble Credit Solutions
Managed high-volume inbound and outbound customer calls, resolving account queries and negotiating payment arrangements. Handled challenging customer interactions professionally while consistently meeting performance targets.
Education
Degrees, certifications, and relevant coursework
Central Johannesburg College
N4, Marketing Management
Completed N4 Marketing Management at Central Johannesburg College.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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