Choene Roshell

I’m a dedicated call centre and customer service professional with experience in the life insurance industry. I handle upwards of 50 client interactions per day while staying accurate and calm under pressure.

In my Front Desk Receptionist role at AVBOB Mutual Assurance Society, I supported clients with policy and claims enquiries through both telephonic and walk-in service. I resolved customer queries efficiently, maintained confidentiality, and escalated complex cases to the right departments when needed.

I’m strong at logging and updating client interactions on internal CRM systems, maintaining records and follow-ups, and delivering professional telephone-based service in a fast-paced environment. I focus on first-call resolution and attention to detail to keep clients informed and supported.

I hold a Long Term Insurance Level 4 qualification and I’m in the final year of a Bachelor of Business Administration with the University of South Africa. I’m eager to bring proven client-service strengths into a dynamic call centre environment where performance and customer outcomes matter.