Open to opportunities

Lusanduthando Mabuza

@lusanduthandomabuza

Message

Customer-focused call center professional specializing in sales, insurance, and customer service.

South Africa

Message

What I'm looking for

I seek a customer-focused role in a dynamic team where I can apply my call center, sales, and insurance experience, grow into leadership, and improve customer experience.

I am a results-driven customer service and sales professional with experience in call centers, virtual customer support, and insurance sales. I have worked across roles at GetMore Direct, Altech Netstar, BytesPeopleSolutions, Oaksure Financial Solutions and Amazon, handling high-volume inbound and outbound calls, billing and invoicing, data capture, and account management while adhering to regulations like the POPI Act.

I excel at problem solving, conflict resolution, and customer retention, and I bring attention to detail, empathy and patience to every interaction. My background includes mentoring and team-lead responsibilities, VoIP and Avaya systems, live chat support, and processing refunds and banking updates, which together enable me to deliver measurable improvements in customer experience and operational accuracy.

Experience

Work history, roles, and key accomplishments

Virtual Customer Service Associate

Amazon.com

Jan 2020 - Jan 2022 (2 years)

Resolved high-volume customer inquiries, managed account and refund processes, updated delivery and banking details while complying with POPI Act, and tracked parcel delivery issues.

Customer Service Account Management POPI Compliance Live Chat

Insurance Sales Agent

Oaksure Financial Solutions

Jan 2019 - Jan 2020 (1 year)

Provided multi-vehicle insurance quotes, signed clients to policies, and maintained accurate client records including personal and banking information.

Data Entry Policy Administration Record keeping

Insurance Sales Agent

BytesPeopleSolutions

Jan 2018 - Jan 2019 (1 year)

Sold insurance products to Multichoice clients, captured client data and banking details, and upgraded policies to align with customer DSTV device requirements.

Insurance Sales Upselling Customer Service Compliance Banking Details Capture

Sales Agent

GetMore Direct

Jan 2015 - Jan 2018 (3 years)

Allocated inbound leads and closed sales for insurance and VoIP products, mentored sales team members, and managed billing/invoicing and order processing to improve conversion and retention.

Inbound Sales Invoicing Order Processing Customer Retention Avaya VoIP Mentoring

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Laws, Law

2023 -

Enrolled in a Bachelor of Laws (LLB) program at the University of South Africa from 2023 to 2027.

Oaksure Financial Solutions

Certificate, Financial Services

2019 - 2020

Completed a short-term professional program or role-focused training in financial solutions and vehicle insurance quoting at Oaksure Financial Solutions.