Open to opportunities

Nhessa Basalan-Taladro

@nhessabasalan-taladr

Virtual assistant and appointment setter delivering lead generation, CRM management, and scheduling to drive sales growth.

Philippines

Message

What I'm looking for

I’m looking for a virtual assistant position where I can own lead generation, CRM/email handling, and appointment scheduling, while managing customer support and social media to help the team meet targets in a structured, collaborative environment.

I’m a highly motivated Virtual Assistant with training in administrative support, customer service, and knowledge in network administration, cybersecurity, and online business operations. I combine appointment setting and sales experience in telecommunications and IT support, with a strong background in lead generation, client engagement, and closing deals.

I handle lead qualification through cold calling, social media outreach, and email campaigns, while maintaining accurate CRM records and managing client follow-ups. In my roles as Operations/ Sales Coordinator and Sales Officer, I supervise daily workflow, improve SOPs, coordinate with teams, enter orders and generate reports, and support customers with clear communication—plus I manage website post management, customer support, and e-marketing content using tools like Google Workspace, MS Office, Canva, and CapCut.

Experience

Work history, roles, and key accomplishments

Appointment Setter & VA

K-Vision AI

Jun 2024 - Jan 2025 (7 months)

Performed website post management, customer support, and lead generation through cold calling and social media outreach. Qualified leads for fit and relevance, handled email campaigns, and coordinated appointment scheduling while maintaining CRM records and follow-ups.

Lead Generation Appointment Scheduling CRM Management Cold Calling Social Media Outreach Customer Support Email Campaigns Website Management Google Workspace Calendar Management

Appointment Setter

K-Vision AI

Jun 2024 - Jan 2025 (7 months)

Generated leads through cold calling, social media outreach, and email campaigns. Qualified prospects, handled objections, maintained CRM records, and coordinated appointment scheduling and follow-ups.

Lead Generation Cold Calling CRM Management Appointment Scheduling Social Media Marketing Google Workspace Objection Handling Customer Support

Sales Coordinator

Laminin Corp

Sep 2023 - Jan 2025 (1 year 4 months)

Coordinated cross-department tasks and supported sales operations by entering orders, creating invoices, and updating client information. Communicated with clients and stakeholders on operational matters and prepared monthly sales, quotas, inventory, and growth projection reports.

Sales Coordination Order Entry Invoicing Client Communication Google Sheets MS Office & Compliance

Operations & Sales Coordinator

Anytime Lending Corporation (Laminin Corp.)

May 2022 - Jan 2025 (2 years 8 months)

Supervised day-to-day operations, monitored shipment schedules, and managed booking of shipments while handling customer questions, complaints, and sales escalations. Maintained CRM and spreadsheets, supported invoice creation, and produced monthly sales and quota/inventory reports.

Operations Management Booking Of Shipments Customer Escalation Sales Reporting Invoice Processing MS Office Google Sheets

Sales Marketing & IT Staff

Metaje Engravers & Jewelers Inc & Febuary Partners

Jan 2023 - Sep 2023 (8 months)

Managed marketing and customer-facing activities, including handling Facebook Groups, creating Canva graphics and social posts, and distributing marketing materials to increase footfall. Supported operational needs through contract handling, data entry and internet research, plus administrative tasks, phone/email coordination, and basic networking/system support.

Social Media Management Canva Contract Processing Data Entry Internet Research Technical Support

Operations Coordinator

Anytime Lending Corporation

May 2022 - Jan 2023 (8 months)

Managed daily operations by checking shipment schedules, booking shipments, and supervising workflow to ensure smooth operations. Resolved customer questions and sales escalations, implemented SOP improvements, and maintained operational reporting and CRM/spreadsheet records.

Operations Management SOP Development Customer Escalation Reporting Team Coordination MS Office

Sales Officer

Paloo Financing Corp.

Sep 2019 - Jul 2020 (10 months)

Followed up customers, processed orders/forms/applications, and provided product and service information. Generated leads through social media and various channels, entered customer data into systems, and supported sales target attainment.

Lead Generation Data Entry Customer Service Objection Handling Google Workspace CRM Data Management Email Communication

Sales Associate

Homecredit Phil.

Sep 2015 - Aug 2018 (2 years 11 months)

Actively sold and promoted Home Credit products, providing information to walk-in customers and helping process required documents and quotes. Conducted customer-facing research and maintained accurate data as part of the loan process.

Retail Sales Customer Service Quote Preparation Data Entry Document Processing Promotion Administrative Support Objection Handling