Open to opportunities

Kiana Pangilinan

@kiana

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Experienced Virtual Assistant specializing in admin support, social media, and client success.

Philippines

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What I'm looking for

I seek a role providing remote administrative or client-facing work where I can use data to improve operations, manage communications, and support growth.

I am an experienced Virtual Assistant with a strong background in administrative support, customer service, and sales operations. I have worked in chat support, sales validation, and data analysis roles, acting as an SME for trainees, managing calendars and emails, and improving operational processes through data-driven insights.

I am proficient with Microsoft Office and Google Workspace, assist with social media management, and handle customer inquiries across channels. My focus is delivering reliable support that helps businesses grow while ensuring client satisfaction and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

General Virtual Assistant

Current

Fuego Networx

Jan 2025 - Present (1 year)

Provide virtual assistant services including customer inquiry handling, order processing, returns coordination, scheduling deliveries, and social media support.

Customer Support Order Processing Social Media Management Scheduling Google Workspace Microsoft Office

Sales Validator, Data Analyst

Teleperformance

Sep 2022 - Feb 2025 (2 years 5 months)

Organized and analyzed sales raw data for operations, identified opportunities to improve performance, and provided customer and client support for inquiries and issues.

Data Analysis Reporting Excel Opportunity Identification Customer Support Data Collection

Administrative Specialist

Teleperformance

Mar 2022 - Sep 2022 (6 months)

Managed calendars, email, investigation updates, and records; served as SME for trainees and assisted with hiring and departmental support processes.

Calendar Management Data Entry Records Management SME Recruitment support Spreadsheets

Chat Support - Sales Representative

Teleperformance

Jun 2021 - Mar 2022 (9 months)

Sold client products via chat and calls as a work-at-home Sales Representative, meeting targets while supporting HRDM-related tasks and customer inquiries.

Chat Support Sales Customer Service CRM Remote Work Communication Lead Qualification

Education

Degrees, certifications, and relevant coursework

Pateros Technological College

Bachelor of Science, Business Administration (Human Resource Development Management)

Bachelor of Science in Business Administration with a major in Human Resource Development Management; coursework and experience oriented toward HRDM and administrative functions.