Ngoy Pitshi
@ngoypitshi
Technical Support Analyst with excellent troubleshooting and interpersonal skills.
South AfricaWhat I'm looking for
I am a dedicated Technical Support Analyst with a strong background in troubleshooting and customer service. My experience spans various roles, including my current position as a Shift Support Analyst at TechSource WirelessLAN, where I resolve incidents and service requests efficiently. I pride myself on my ability to proactively monitor infrastructure and address user concerns, ensuring a seamless experience for all stakeholders.
Previously, I worked as a Junior First Line Analyst at Computercenter, where I honed my skills in request management and ticket resolution. My educational background includes an Advanced Diploma in Communication Networks and a Bachelor of Science in Engineering Network Systems. I am committed to continuous learning and improvement, as evidenced by my professional certifications, including CompTIA Network+ and Practical Software-Defined Networking.
Experience
Work history, roles, and key accomplishments
Shift Support Analyst
TechSource WirelessLAN - Mpact ICT
Jun 2023 - Present (2 years)
As a Shift Support Analyst, I resolve incidents and service requests, test software every two hours, and ensure a smooth handover to the next technician. I monitor infrastructure and respond to alerts, while documenting troubleshooting efforts and escalating high-priority incidents.
Junior First Line Analyst
Computercenter
Nov 2021 - Mar 2023 (1 year 4 months)
In my role as a Junior First Line Analyst, I managed request management for major projects, handled user communications, and utilized ITSM and Snow applications to log and resolve tickets efficiently.
Education
Degrees, certifications, and relevant coursework
CTCape Peninsula University of Technology
Advanced Diploma, Communication Networks
2020 - 2021
Completed an Advanced Diploma in Communication Networks, focusing on the principles and practices of communication technologies and network management.
Katanga Methodist University
Bachelor of Science, Network System
2010 - 2014
Earned a Bachelor of Science degree in Engineering with a specialization in Network Systems, covering various aspects of network design and implementation.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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